NEXT GEN NEO: VIRGIN ATLANTIC ELEVATES CUSTOMER EXPERIENCE

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REVEALING STATE OF THE ART AIRBUS A330neo

▪ The Airbus A330-900neo will feature the latest generation Upper Class cabin,
including its iconic social space and new innovation, The Retreat Suite
▪ Increased connectivity with in-seat wireless charging, Bluetooth connectivity in
all cabins and its fastest ever Wi-Fi
▪ The new aircraft is crucial to the airline’s fleet transformation into the cleanest
in the sky
▪ Boston will be the A330neo’s first route.
Virgin Atlantic has revealed its hotly anticipated Airbus A330neo for the first time,
designed to provide a premium, personalised experience for every single customer.
The airline’s Upper Class cabin boasts a brand new seat, evolution of its iconic social
space and the unveiling of The Retreat Suite, the most spacious suite in Virgin Atlantic’s
history.
Throughout the aircraft, there will be more ways for customers to stay connected than
ever before. Those travelling in Premium and Upper Class can take advantage of
game changing in-seat wireless charging, whilst customers in every cabin can enjoy
a greater number of USB connections, Bluetooth enabled entertainment systems and
the airline’s fastest ever Wi-Fi.
In 2019, Virgin Atlantic became the first UK airline to announce a firm order for up to
16 Airbus A330neos, reaffirming its commitment to flying the cleanest, greenest fleet
in the sky. Following a multi-billion-dollar investment in fleet transformation over the
last decade, the airline operates a fleet with the average aircraft age of just under
seven years and 68% next generation aircraft. This increases to 100% next generation
by the beginning of 2027. This means Virgin Atlantic’s aircraft are equipped with the
most efficient engines and state-of-the-art technology designed to save fuel and
reduce emissions. This has so far delivered a 20 per cent reduction in fleet carbon
emissions. Over the next decade, we’ll save another 10 per cent in carbon emissions.
The A330-900 neos are designed to be 11 per cent more fuel and carbon efficient
than the A330-300 they’re directly replacing and will deliver a 50 per cent reduction
in airport noise contour.
Virgin Atlantic’s A330neo is expected to take off to Boston on its first customer flight in
early October. Tickets will go on sale later this month. From September 2022, the airline
will take delivery of three aircraft, with the remaining deliveries following between 2023
and 2026.
Upper Class
The Retreat Suite is a brand new innovation in Virgin Atlantic’s Upper Class offering
and consists of two exclusive suites at the front of the cabin. The airline’s most
spacious suite yet, comprising a 6ft7” direct seat to fully flat bed and a 27”
touchscreen with Bluetooth connectivity and wireless charging. With each suite
boasting an ottoman that doubles up as an extra seat, up to four people can

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comfortably dine, chat or play games in their own private social space. Customers
can enjoy an intimate dinner or settle in comfort to watch a film.
In addition to The Retreat Suite, the A330neo will offer 30 brand new Upper Class suites.
The fully forward-facing suite offers more space and storage alongside a fully closing
privacy door. With a ‘do not disturb’ feature. It has passenger-controlled mood
lighting, 17.3” touchscreen TV and even a mirror so customers can check they’re
looking runway ready.
The airline’s award-winning social space, The Loft, remains a focal point of the cabin
design as customers board the aircraft and is a core part of the Upper Class
experience. In an evolution of design from the Airbus A350, it consists of space for
eight people, with four comfortable seats, allowing guests to sit and chat or enjoy
refreshments from the new self-service fridge and drinks dispenser. Customers can
also connect Bluetooth headphones to the dual panoramic 27” touchscreens or utilise
the wireless charging facilities for their devices.
Premium
Stylish touches make big differences in Premium, in a cabin consisting of 46 seats on
the A330neo. Virgin Atlantic’s trademark burgundy Premium seats, with a 38” pitch
remain, but they’re accompanied by calf rests in every seat and a 13.3” touchscreen
with Bluetooth audio. The airline is also offering its Premium customers an in-seat
wireless charging pad.
Economy
Comfort and connection are order of the day in the new Economy cabin, as
customers are set to experience the largest ever economy screen at 13.3”, with an
intuitive touchscreen and Bluetooth audio to connect headphones, with customers
able to use their phone as a controller. There’s also plenty of storage, plus AC power
and USB ports to keep gadgets energised. Customers have the choice between 28
Economy Delight seats, which offer an increased 34” seat pitch, or 156 Economy
Classic seats, providing a 31” pitch.
Corneel Koster, Chief Customer and Operating Officer at Virgin Atlantic, commented;
“When it comes to innovating for our customers, we never stand still. Our desire to
create memorable experiences means we’ll continue to imagine with fresh ideas. We
care about every detail of the cabin design and every step of our customer’s journey.
We’re proud to unveil our state of the art A330neo and show the evolution of our
customer experience, with each of our customers receiving a premium experience
regardless of the cabin they travel in. They’ll be better connected with their fellow
travellers and our amazing crew in the air, and with their friends and family on the
ground.
“The A330neo plays a significant role in our multi billion dollar fleet transformation,
demonstrating our commitment to the planet. We know the most impactful thing we
can do as an airline is to fly the cleanest, greenest, youngest fleet possible and the
A330neo is integral to achieving this goal. It’s truly a plane for the future.”
Virgin Atlantic in-house Design team worked in collaboration with Factorydesign to
develop the Retreat Suite, Upper Class Suite and The Loft.

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