New Accenture Report Finds Growing Appetite Among Travelers and Businesses for Technology-Based Solutions at International Borders

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    New Accenture Report Finds Growing Appetite Among Travelers and Businesses for Technology-Based Solutions at International Borders

     
    NEW YORK: Sept. 27, 2022 – A brand new report by Accenture (NYSE: ACN) finds two-thirds of worldwide vacationers and import/export merchants surveyed are supportive of borders, immigration, and customs companies deploying present and rising know-how options to enhance operations within the motion of individuals and items. In addition, three-quarters (75%) of respondents agreed that border processes will look dramatically completely different by 2030.
     
    The report, Future borders 2030: From imaginative and prescient to actuality, compiled information from 2022 surveys of vacationers and merchants concerned in worldwide importing and exporting throughout 9 international locations (Australia, Canada, Finland, France, Germany, Saudi Arabia, Singapore, United Kingdom, and the United States) and attracts upon a current multi-country survey of border company workers.
     
    The report’s findings point out that sustaining the established order shouldn’t be an choice for border companies. Fifty-seven p.c of worldwide vacationers claimed to pick their journey or layover vacation spot based mostly on whether or not they suppose their expertise with border safety might be seamless and straightforward, whereas 28% have modified journey or layover locations as a result of they anticipated a troublesome border expertise. Importers and exporters have been discovered to behave equally, with 17% indicating they’ve stopped contracts on account of a poor expertise with customs processes in sure international locations
     
    The report additionally discovered round one-third of individuals (30%) are planning to journey extra internationally than they did earlier than the pandemic. Global commerce can also be rising, pushed by the growth in e-commerce, which is at the moment projected to develop from $4.21 trillion in 2020 to $17.53 trillion by 2030. However, 85% of importers predict elevated volatility over the subsequent three years, in comparison with the earlier three.
     
    “We need to leverage technology to create more frictionless experience for travelers and the movement of goods,” mentioned Prasanna Ellanti, who leads Accenture’s border providers work. “This includes focusing on customer expectations, enhancing data capabilities, and embracing emerging technologies such as the metaverse.”
     
    The report highlights three key know-how developments:
     

    1. Frictionless by design: Experiences at borders changing into extra frictionless and centered on satisfying the wants and wishes of their customers for safer, quicker and extra responsive journeys.
    2. Trust to reality: Growing compilation and utilization of knowledge for assessments each earlier than and throughout border and customs interactions.
    3. Virtual frontiers: The emergence and acceleration of the metaverse and its influence on borders for coaching workers, facilitating inspections and the processing of vacationers and commerce.

    “We expect such changes to unfold quite rapidly between now and 2030,” Prasanna added. “Travelers and traders show very strong support for deploying new and emerging technology advances, and we see growing demands and pressures on agencies ushering in a period of true reinvention of how they deliver border services.” 
     
    About the Research
    Accenture carried out two surveys in March 2022 (Global Traveler Survey and Global Trader Survey) spanning 9 international locations: Australia, Canada, Finland, France, Germany, Saudi Arabia, Singapore, United Kingdom, and the United States. The Global Traveler Survey included 5,000 respondents who had travelled internationally at least as soon as within the final 4 years. The Global Trader Survey included 1,000 respondents from companies engaged as exporters and/or importers. Additionally, Accenture interviewed 5 of the world’s main futurists, who advise organizations on long-term future situation planning. To assist form this paper, Accenture sourced and examined concepts from our greater than 1,000+ border {industry} world practitioners. Lastly, this work builds on sub-industry cuts of beforehand printed world surveys, together with a Public Sector Worker Survey carried out in 2020 of 500 border, immigration, and customs employees throughout 5 international locations (Australia, Germany, Singapore, United Kingdom and the United States).
     
    Accenture Foresight
    You can discover The Art of AI Maturity in Accenture Foresight, our new thought management app, which gives a customized feed of all our newest studies, case research, blogs, interactive information charts, podcasts and extra. Visit http://www.accenture.com/foresight.
     
    About Accenture
    Accenture is a world skilled providers firm with main capabilities in digital, cloud and safety. Combining unmatched expertise and specialised expertise throughout greater than 40 industries, we provide Strategy and Consulting, Technology and Operations providers and Accenture Song — all powered by the world’s largest community of Advanced Technology and Intelligent Operations facilities. Our 721,000 folks ship on the promise of know-how and human ingenuity daily, serving purchasers in additional than 120 international locations. We embrace the ability of change to create worth and shared success for our purchasers, folks, shareholders, companions, and communities. Visit us at accenture.com.
     

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    Contacts:
     
    Joe Dickie
    Accenture
    +1 512 694 6422
    joseph.r.dickie@accenture.com
     
    Chinedu Udezue
    Accenture
    +44 7464 910 244
    chinedu.udezue@accenture.com
     
    Copyright © 2022 Accenture. All rights reserved. Accenture and its emblem are emblems of Accenture. 



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