Kofax targets insurers, Aviva adopts claims fraud solution – Insurtech – Insurance News


Tech professional Kofax says its options are being quickly adopted within the Asia Pacific area to remodel processes and drive effectivity.

California-based Kofax, based in 1985, says its clever automation options rework content material-intensive workflows. Its specialties embody Robotic Process Automation (RPA), Intelligent Document Processing (IDP), and Optical Character Recognition (OCR)

UK insurer Aviva has built-in Kofax TotalAgility inside its casualty claims fraud processes, resulting in increased detection charges and higher safety.

Singapore-based GM Solutions and Sales Asia Pacific Matthew Thomson, who took the function final month, says longtail claims want better IA adoption because it’s a prolonged course of with a big paper path.

“Digital transformation in the insurance and financial sectors can generate efficiencies, reduce errors and create faster turnarounds … while helping businesses and people to make better and more informed decisions,” he mentioned.

“It improves the swiftness of every process whereas making certain that it’s secure, safe and trusted – particularly with defending your information and cash.

“We are seeing a rapid adoption of Kofax’s Cloud solutions across the region.”

Aviva uncovered 12,000 cases of insurance claims fraud in a 12 months and the insurer’s UK-primarily based Automation Customer and Engagement Lead Dave Warnes says Kofax is now a key accomplice after success in its casualty claims for the processing of inbound bodily damage claims.

Kofax helps Aviva with inbound put up and electronic mail, and fraud OCR, and quite a lot of different use instances, with Kofax TotalAgility built-in inside its fraud processes.

“We are looking at using automation and technologies across Aviva to understand the power of the data,” Mr Warnes mentioned. “By driving the automated process, it helps us to really hone in and target suspected cases.”

Engineer experiences beforehand needed to be manually retrieved by Aviva’s fraud evaluation consultants and “picked through”. Now, the recordsdata are uploaded and Kofax TotalAgility retrieves the imagery, and breaks the paperwork down into textual content, which is distributed to frontline groups with applicable indicators for them to begin engaged on.

Aviva plans to make use of OCR and Natural Language Processing (NLP) increasingly, to “free frontline colleagues from laborious and repetitive tasks around analysis,” and spend extra time working instantly with prospects, he says.

“Kofax will probably be a key accomplice in that journey and automation.”

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