Interactions Continues to Reshape the Customer Experience


FRANKLIN, Mass., Sept. 22, 2022 (GLOBE NEWSWIRE) — Interactions, the world chief in conversational synthetic intelligence (AI), right now introduced a go-to-market collaboration with NVIDIA Riva to reshape the buyer expertise in the contact middle and past.

The mixture of the Interactions Intelligent Virtual Assistant (IVA) with the NVIDIA Riva know-how and its expanded language libraries delivers, in sure circumstances, the most human-like buyer expertise answer on the market.

This integration means finish clients can get the nice service they want, immediately and painlessly. For new companies working with Interactions, this know-how choice means happy, loyal clients, improved operational effectivity, and an elevated backside line.

“By integrating Riva with its expanded language libraries into Interactions, we’re empowering the world’s most customer-centric brands to reshape their customer-support ecosystems using a combined best-in-class AI and human experience,” stated Michael Iacobucci, CEO of Interactions. “Interactions uplevels contact center performance in a fundamental way by reducing wait and handle times, significantly increasing self-service efficiency, and ultimately delivering greater customer satisfaction.”

“Riva enables customization at every stage of speech AI pipelines, empowering customers to build unique solutions that can easily meet the requirements of even the world’s highest performing enterprises,” stated Hemant Dhulla, GM of Conversational AI at NVIDIA. “By choosing NVIDIA Riva, Interactions is creating solutions that provide the real-time customer experience that today’s consumers demand.”

Unique Best-in-Class Solution for Businesses
Interactions has a virtually 20-year observe file of delivering distinctive buyer experiences for the world’s most well-known manufacturers. The firm yearly facilitates greater than 1 billion real-time conversations by its patented mixture of AI and human understanding.

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NVIDIA Riva gives best-in-class speech AI by its accelerated software program growth equipment (SDK) operating on NVIDIA GPUs. Speech AI functions constructed with Riva present higher companies and improved buyer experiences and engagement.

Riva integration into the Interactions IVA structure delivers a extremely customizable automated speech recognition (ASR) and text-to-speech (TTS) know-how, fixing clients’ distinctive issues. The distinctive worth Interactions brings is its patented Human Assisted Understanding (HAU) mannequin which gives real-time understanding to hold conversations transferring ahead with out disruption. Interactions has developed a singular functionality of redacting private or cost data to preserve the highest stage of privateness. Customers have the final flexibility to deploy the answer wherever their knowledge is: in the cloud, on-prem, or hybrid. Interactions works with NVIDIA to present companies with the most correct and human-like answer.

Interactions at NVIDIA GTC

The built-in answer was offered at NVIDIA GTC.

The answer is obtainable in manufacturing now. In the final 12 months, Interactions has used NVIDIA know-how to course of hundreds of thousands of calls at a number one retail model, the place it achieved vital self-service enchancment charges. Additionally, Interactions has deployed the answer into, a world chief in customer support.

To find out how Interactions can improve buyer expertise at your organization, go to:

About Interactions
Interactions gives Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to allow companies to have interaction with their clients in extremely productive and satisfying conversations. With versatile merchandise and options designed to meet the rising demand for unified, optichannel buyer care, Interactions is delivering unprecedented enhancements in the buyer expertise and vital price financial savings for a few of the largest manufacturers in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with extra places of work worldwide. For extra data, go to

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Lauren Wry

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