IndiGo introduces a global-first, innovative “Three-Point Disembarkation System”

Indigo Airlines

− Initiative to enhance customer experience by improving operational efficiencies and punctuality

New Delhi, August 04, 2022: IndiGo, India’s leading carrier, today introduced a new
revolutionary Three Point Disembarkation process which will enable its customers to
exit the aircraft faster than ever before. The new Three Point Disembarkation process
will be carried out from two forward and one rear exit ramp, making IndiGo the first
airline in the world to use this process. This novel Three Point Disembarkation
process will help IndiGo set new standards in customer experience on its 16th anniversary.
Commemorating the 16th anniversary of IndiGo, Ronojoy Dutta, CEO and Whole-time Director, said, “It
brings us immense pride to be the first airline in the world to use a three-point system. At IndiGo, we
constantly and dynamically keep reinventing our internal standards to enable a hassle-free customer
experience as well as contributing to operational efficiencies for all stakeholders including airport operators
and ground handling companies.”
At the historic occasion, Sanjeev Ramdas, Executive Vice President – IndiGo, said, “At IndiGo, we have always
looked at newer ways to enhance our customer experience and make flying, as well as our ground
operations, efficient and hassle-free. Adding a third ramp for disembarkation is a simple yet effective way
to complete a smooth travel experience for our customers. We have always been known for setting new
benchmarks in innovating travel and our 16th anniversary is the perfect occasion to make the experience a
little sweeter for our customers – as they can get to work or meet their loved ones quicker.”
IndiGo has conducted trials and have received encouraging feedback from customers. The cabin crew shall
make the necessary announcements to inform customers at the time of deboarding. This new
disembarkation procedure will be implemented on IndiGo’s A320 and A321 fleet for flights arriving at
remote stands at Delhi, Mumbai, and Bengaluru airports to begin with, and will be progressively deployed
across the network.

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