Uniphore Recognized as Major Contender in Conversational AI by Latest Everest Group PEAK Matrix



    Palo Alto, Calif.:
     Uniphore, the chief in Conversational Automation, right now introduced that Everest Group, a number one strategic analysis and analyst agency, has acknowledged its conversational AI and automation platform as a Major Contender in its 2022 “Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment.”

    Uniphore’s flagship conversational AI and automation platform is the business’s solely platform that delivers a whole evaluation of intent, sentiment, emotion and tone for each contact middle dialog. With these strong capabilities, enterprises can rework the entire buyer and agent expertise. Uniphore’s platform combines AI, Machine Learning, RPA, Natural Language Processing (NLP), Knowledge AI and extra to drive new experiences and maximize the effectivity and price financial savings for its prospects.

    “We’re honored to be recognized by Everest Group as a Major Contender in the Conversational AI industry. At Uniphore, we’ve always been focused on the importance and the value of conversations in their entirety, and that shines through in this report,” stated Umesh Sachdev, CEO and Co-founder at Uniphore. “Our platform approach answers the natural evolution of the Conversational AI market, which has for a long time focused solely on self-service offerings opposed to the full spectrum that benefits both customer and agent. We look forward to continuing to lead the way in the market with our unique focus on the critical conversations of today’s modern enterprises.”

    Everest Group’s PEAK Matrix Assessment evaluated 26 world Conversational AI distributors on their market affect, as properly as their imaginative and prescient and functionality to ship companies.

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    In the report, Uniphore’s many strengths are highlighted, together with:​


    • It low-code platform with pre-built business options for telecom, healthcare, hospitality and extra
    • Its superior conversational capabilities, together with sturdy sentiment, tonal and emotional evaluation that may be deployed throughout channels
    • Its sturdy presence in North America and APAC. It is listed as one of many prime 5 Conversational AI suppliers for corporations in North America.

    “Uniphore is positioned as a Major Contender in Everest Group’s Conversational AI PEAK Matrix®. Uniphore offers a detailed conversational AI solution that utilizes advanced capabilities such as sentiment analysis, knowledge AI, RPA integrations, and a low-code/no-code platform,” stated Sharang Sharma, Practice Director, Everest Group. “Uniphore’s built-in reports and dashboards analyze conversational data to help with strategic planning. It drives real-time contextualized engagement with customers to improve closure rates and operational efficiency. The technology vendors’ recent acquisitions to strengthen capabilities in its existing native-voice channel and other areas for improved CX will be critical in securing its position in the existing markets, while expanding in fast-growing regions such as APAC and LATAM.”

    A complimentary copy of the report is obtainable for obtain right here.

    About Uniphore

    Uniphore is the worldwide chief in Conversational Automation. Every day, billions of conversations happen throughout industries — customer support, gross sales, HR, training and extra. Whether they’re human to human, human to machine or machine to machine, conversations are on the coronary heart of every part we do, and the brand new forex of the enterprise.

    At Uniphore, we consider corporations that greatest perceive and take motion on these conversations will win. We have constructed essentially the most complete and highly effective platform that mixes conversational AI, laptop imaginative and prescient, emotion and tonal evaluation, workflow automation, and RPA (Robotic Process Automation) with a business-user-friendly UX in a single built-in platform to rework and democratize buyer experiences throughout industries.

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