BHUBANESWAR: Odisha is among the prime states within the nation with the very best disposal fee of complaints associated to insurance. The state has posted a disposal fee of 98 per cent (computer) as towards the nationwide common of 89.33 computer. Of the 1170 complaints lodged in 2021-22, the Insurance Ombudsman of the state has disposed of 1146 complaints. There are 17 places of work of Insurance Ombudsman throughout the nation together with one in Bhubaneswar.
The complete variety of complaints throughout 17 Insurance Ombudsman places of work was 45,370, of which 40,527 complaints had been disposed of within the final fiscal.Insurance Ombudsman is an alternate grievance redressal platform for resolving grievances of the aggrieved insured individuals. The quasi-judicial grievance redressal equipment can redress complaints towards each life and non-life insurance firms.
In 2017, the centre had notified Insurance Ombudsman Rules, which had been additional amended in 2021. All complaints of particular person insurance, group insurance, insurance policies issued to sole proprietorship and micro enterprises on the a part of insurance firms and their brokers and intermediaries will likely be redressed as per the foundations.
“The main objectives of the rules is for resolution of insurance complaints in a cost effective, efficient and an impartial manner. Even during the pandemic, the offices of the Insurance Ombudsman worked hard to resolve the complaints through virtual hearings,”mentioned an official.
Online registration of complaints has been launched since February 2021. Insured individuals can register their criticism at www.cioins.co.in, from wherever and anytime and they won’t have to go to the workplace of Insurance Ombudsman.
