The 2022 Global Outsourcing 100 acknowledges the world’s finest outsourcing service suppliers and advisors. This record relies on purposes acquired; judging relies on a rigorous scoring methodology that features an impartial evaluate by an impartial panel of IAOP buyer members with in depth expertise in choosing outsourcing service suppliers and advisors for their organizations.
“True collaboration is essential to any successful partnership,” mentioned Debi Hamill, IAOP CEO. “We see this every year in our Global Outsourcing 100 applicants contributing their success to strategic partnerships. For that, IAOP is thrilled to congratulate Miratech as a recipient of the 2022 Excellence in Strategic Partnerships Recognition.”
A strategic partnership solid over 20 years in the past
Miratech first engaged with Genesys in 2000, as an outsourced engineering providers supplier with in depth contact heart expertise. Miratech was introduced on to assist speed up the event of their merchandise and time to market. The partnership has been a aggressive differentiator for Genesys – it has expanded during the last 20 years to incorporate help on a number of merchandise and even delivering buyer care, in addition to implementation and configuration providers to higher help the Genesys skilled providers group. Today, Miratech is among the key Genesys companions with 300+ devoted engineers and consultants, supporting a few of the largest Genesys implementations globally.
Miratech is pleased with the position it performs in enabling Genesys to be persistently named to the Gartner magic quadrant over time and particularly pleased with their placement in the most recent contact heart as service, which illustrates their unmatched skill to execute. Gartner August 2021 Magic Quadrant for Contact Center as a Service.
“Having forged a strategic partnership with Miratech dating back to 2000, Miratech first began to develop and build core elements of the Genesys PureEngage platform. Miratech has enabled Genesys to drive accelerated innovation and help lead the CX and digital adoption era over the past 20 years as a Gartner-validated leader. Genesys’ products have been evolving to enable our customers’ most sophisticated needs to deliver outstanding customer experiences and stay ahead of the competition; much of which has been driven and delivered by Miratech’ s engineering, development, and delivery expertise,” commented Ken Archer, Global Channel Chief and Head of Worldwide Channel Sales at Genesys.
“We are honored to be recognized for our strategic partnership with Genesys,” mentioned Matthew Ainsworth, Miratech CRO. “This partnership has been evolving over the last 20 years – by working closely together, we have been able to create an unmatched technology platform, backed by innovative support and transformational services that deliver exceptional value to Genesys customers every step of the way.”
The closing record of acknowledged organizations is on the market at www.IAOP.org.
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Tel: +1 212.858.7600, electronic mail: advertising and [email protected]
About Miratech
Miratech helps visionaries to alter the world. We are a worldwide IT providers and consulting firm that brings collectively international enterprise innovation and start-up innovation. Today we help digital transformation for the biggest enterprises on the planet. By partnering with each massive and small gamers, we keep at the vanguard of expertise, stay nimble whilst a worldwide chief, and create expertise that helps our shoppers additional improve their business. Our tradition of Relentless Performance permits over 99% of Miratech’s engagements to succeed by assembly or exceeding scope, schedule, and/or funds targets since our inception in 1989.
About Genesys
Every yr, Genesys® orchestrates billions of outstanding buyer experiences for organizations in over 100 nations. Through the facility of the cloud and AI, our expertise connects each buyer second throughout advertising and marketing, gross sales, and service on any channel, whereas additionally enhancing worker experiences. Genesys pioneered Experience as a Service℠ so organizations of any dimension can present true personalization at scale, work together with empathy, and foster buyer belief and loyalty.
About IAOP
IAOP is the worldwide affiliation that brings clients, suppliers, and advisors collectively in a collaborative, knowledge-based atmosphere to advertise skilled and organizational growth, recognition, certification, and excellence in enhancing business service fashions and outcomes. Our members and associates worldwide are digging deep at IAOP conferences, studying at IAOP chapter conferences, getting educated and licensed at IAOP programs and workshops, and connecting by IAOP social media, all with one aim: higher business outcomes. Whether you’re a buyer, supplier, or advisor, new to collaborative business fashions like outsourcing, or an skilled skilled, IAOP connects you and your group to our rising international neighborhood and the sources it is advisable to get the outcomes your organization deserves and calls for. Visit www.IAOP.org.
Maryna Narozhniak
Miratech Group
+1 212-858-7600
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