Mumbai, October 22, 2026: Firstsource Solutions Limited has released its ESG Report for fiscal year 2025-26, detailing a 30.55% reduction in market-based Scope 2 emissions and progress in integrating ESG considerations into its strategy, operations and risk management. The company, part of the RP-Sanjiv Goenka Group, also reported strengthened governance and alignment with global ESG frameworks during the year.
The report highlights Firstsource’s completion of a Double Materiality Assessment and Climate Risk Assessment, with insights now integrated into its Enterprise Risk Management framework. The company said these steps enhance its understanding of impacts, risks and opportunities relevant to its business and stakeholders.
ESG targets and external validation
Firstsource’s ESG disclosures are aligned with GRI Standards 2021, TCFD, IFRS S2, and TNFD, and the company participates in global platforms such as CDP, the S&P Global Corporate Sustainability Assessment, the UN Global Compact and BRSR. Its Scope 1, Scope 2 and Scope 3 greenhouse gas inventory and BRSR Core KPIs underwent independent assurance.
The company’s near-term and Net Zero targets were validated by the Science Based Targets initiative (SBTi) in July 2026, supporting its goal to achieve Net Zero emissions by 2050.
Key ESG outcomes and workforce data
Firstsource reported that 21.76% of its total energy was sourced from renewable energy in FY2025-26, and women made up 48.54% of its workforce. The company delivered more than 3.7 million learning hours to employees during the year, and its community initiatives impacted 79,005 lives.
Dr. Sanjiv Goenka, Chairman of RPSG Group and Firstsource, said the company’s FirstConscious ESG framework is designed to embed ESG into governance, strategic planning, operational execution, performance management and decision-making. He added that Firstsource continues to invest in employee learning, inclusion, well-being, and community impact as part of its responsible growth strategy.
Responsible technology and data governance
Firstsource stated it recorded zero cybersecurity and data privacy incidents during FY2025-26, while strengthening its data governance, privacy, cybersecurity, ethics and responsible AI practices.
Recognition for sustainability performance
The company achieved an S&P Global Corporate Sustainability Assessment score of 87, ranking first globally among Professional Services sector companies assessed by S&P Global and placing it in the top 1% worldwide. In the 2026 assessment, S&P Global evaluated over 9,200 companies, with 848 earning Sustainability Yearbook membership. Firstsource was included in the S&P Global Sustainability Yearbook for the third consecutive year.
Other recognitions included the Golden Peacock Award for ESG 2025, the 3rd Prithvi Awards ESG recognition, and an EcoVadis Bronze Medal.
Firstsource Solutions Limited operates across the US, UK, India, Philippines, Mexico, Romania, Trinidad & Tobago, South Africa, and Australia, serving enterprises in healthcare, banking and financial services, communications, media, technology, retail, and utilities.
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