National, October 2026: CenturyPly has introduced a 10-year Total Cover Warranty (TCW) for customers purchasing Club Prime and Architect Ply during the festive season, offering reimbursement for the entire cost of furniture affected by a confirmed covered plywood defect.
The warranty covers not only the cost of plywood but also eligible expenses for laminates or veneers, adhesives, labour, and transportation, applying to the entire furniture item if fully impacted or to the affected portion if partially impacted, as per the programme’s terms and conditions.
Warranty terms and registration process
The Total Cover Warranty is valid for 10 years from the date of purchase, provided eligible purchases are registered online within 90 days. After the 10-year period, the standard warranty continues—lifetime for Architect Ply and the remaining 20-year warranty for Club Prime. The programme is aimed at consumers upgrading living rooms, dining spaces, or wardrobes during the festive season, encouraging them to consider warranty coverage alongside design and material choices.
Customer service and complaint resolution
The initiative follows a 2.5-year review of customer complaints across India, during which CenturyPly identified that conventional warranties often fail to address the broader financial impact of plywood defects and that customers face difficulties raising complaints years later due to lost invoices or dealer closures. To address this, CenturyPly has launched an online portal for purchase registration and complaint logging, with its nationwide customer service team aiming to resolve complaints within seven working days, subject to verification.
Company leadership and statement
Executive Director Nikita Bansal said the Total Cover Warranty was designed to address the real costs faced by homeowners, which extend beyond plywood replacement to include dismantling and rebuilding furniture. “Total Cover was built to solve exactly that—extending protection beyond the plywood to the furniture built around it, giving homeowners real confidence and peace of mind,” Bansal said.
Company background
Century Plyboards (India) Ltd. was established in 1986 by Sajjan Bhajanka and Sanjay Agarwal, and is led by Chairman Sajjan Bhajanka, Managing Director Sanjay Agarwal, and Executive Directors Nikita Bansal and Keshav Bhajanka. The company operates manufacturing facilities in Kolkata, Chennai, Guwahati, Karnal, Kandla, Hoshiarpur, and Badvel, and offers a portfolio including plywood, laminates, veneers, MDF, prelam boards, doors, WPC boards, fibre cement boards, and exterior grade laminates.
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