XIAMEN, China, Oct. 27, 2022 /PRNewswire/ — On October 26th native time, Airline Passenger Experience Association (APEX) introduced the winners of quite a lot of completely different awards together with Five-Star Global Airlines and World Class awards. Rated as a Five-Star Global Airline for the third yr in a row, Xiamen Airlines was thrilled to win a fair larger award, i.e. World Class award 2023, essentially the most eminent of all APEX awards. Seven different airways, together with Emirates, Singapore Airlines and Japan Airlines, have been awarded the identical title.
Distinctive Services Earned Xiamen Airlines the Top Award
In late August this yr, Mr. Hichem, APEX’s official auditor for ranking Xiamen Airlines’ providers, flew firstclass, business class, and financial class with a number of of the airline’s flights, and was impressed by its crew members’ professionalism, their impeccable providers, and their unbelievable consideration to element. “One of the highlights of this world-class service audit experience is Xiamen Airlines’ s commitment to sustainability,” he stated. “As the first airline in the world to support the United Nation’s Sustainable Development Goals, Xiamen Airlines has virtually eliminated the use of disposable plastic products.”
During the audit, the auditor rated Xiamen Airlines’ {hardware}, software program and providers with utmost professionalism in opposition to the world’s highest requirements. He teased out 197 pages, greater than forty thousand phrases of service audit report, acknowledged Xiamen Airlines’ consistency and integrity of its providers all through the entire chain, together with flight security, punctuality, worry-free checking-in, cabin providers, and transfers. “Xiamen Airlines wins this great honor by standing out from a group of the world’s leading airlines,” Hichem stated. “It is truly something that is hard earned.”
Innovating to Continuously Elevate Passenger Experience
“The 2023 World Class award represents APEX’s recognition of our high quality services,” stated Zhao Dong, chairman of Xiamen Airlines. “We will continue to adopt high standards for our services, and stick to rigorous anti-COVID measures and sustainable, responsible operation to ensure remarkable experiences for all our passengers.”
In 2019, Xiamen Airlines was invited to attend the annual APEX assembly marking its fortieth anniversary. Zhao Dong, chairman of Xiamen Airlines, was extremely applauded on the occasion when he delivered a speech in English explaining to the viewers how the airline had been making an attempt to be sustainable in help of the United Nations’ Sustainable Development Goals (SDGs). Mr. Zhao was additionally the primary Chinese ever to affix APEX’s board of governors, which is comprised of leaders of the world’s high airways reminiscent of Delta Air Lines and JetBlue. In the identical yr, for the concrete actions it had taken in help of the United Nation’s SDGs and its high quality service capabilities, Xiamen Airlines acquired from APEX three different awards, i.e. SDGs Global Visionary Leader Award, Passengers’ Choice for Best Cabin Service in Mainland China, and Passengers’ Choice for Best Food & Beverage in Mainland China.
Since the start of this yr, Xiamen Airlines has been innovating its providers to attempt to impact modifications and breakthroughs within the new panorama of the market. For instance, to be extra environmentally pleasant and promote the idea of sustainability, Xiamen Airlines flew its first carbon-neutral flight this yr. It was the primary Chinese airline to supply firstclass passengers with luxurious “A Starred Journey” meals and wines in collaboration with a three-star Michelin restaurant. Plus, to advertise Chinese tradition and present the standard Chinese character, the airline launched Tianji Teahouse, a tea-ceremony-based new service system integrating each conventional Chinese tea tradition and fashionable flight cabin providers. All these point out Xiamen Airlines’ dedication to innovation and have been applauded by APEX.
Photo – https://mma.prnewswire.com/media/1931216/1.jpg
Photo – https://mma.prnewswire.com/media/1931217/2.jpg
SOURCE Xiamen Airlines
