XUZHOU, China, Nov. 4, 2022 /PRNewswire/ — XCMG (SHE: 000425), world’s prime three building equipment producer, just lately accomplished its Global Service Month occasion, making visits to some 3,000 firms spanning 50 nations and areas to boost the client expertise amongst its globe huge industrial shoppers from assets, power, transportation, building and extra.
Taking place through the month of September, firm representatives racked up over a million kilometers in journeys as they endeavored to supply XCMG shoppers with value-added companies equivalent to gear inspections, operational steering, and abroad promotion of the corporate’s X-GSS app. For key market areas, they emphasised and assured the corporate requirements of “responding within 15 minutes, arriving within 2-24 hours, and completing work within 4-48 hours.”
“XCMG has always held the global construction aftersales market as a top priority during our push for international development,” stated Lu Chuan, President and Deputy Party Secretary of XCMG Machinery. “We have continuously raised investments in this area in recent years and established a complete after-market network overseas.”
“XCMG has built a team of nearly 4,000 overseas service engineers and empowered its global clients through the ‘XCMG Global Digital Spare Parts Service Information System (X-GSS).’ We will give full play to cutting-edge new-generation technologies such as big data and 5G so that we can provide timely and convenient services,” Lu added.
Among the extra attention-grabbing highlights of Global Service Month had been the experiences of the service group in Gabon, Africa. The five-person group set off from the capital Libreville in early September, traversing greater than 2,000 kilometers to 4 building websites situated in areas of old-growth forest to supply door-to-door companies to prospects.
To attain the websites, the group needed to cross two rivers by boat after which navigate a brand new forest highway constructed by bulldozers, in an epic journey taking greater than 10 hours. Around the world, there have been numerous different service groups, just like the one in Gabon, going above and past to make a distinction throughout XCMG Global Service Month. The service groups comprise engineers and product managers who help international equipment customers with upkeep, coaching, and different skilled companies.
XCMG has additionally introduced plans to hitch fingers with international companions to construct abroad coaching facilities in greater than ten nations, equivalent to Thailand and Indonesia, to supply assist for localized coaching abroad. They goal to newly practice 1,000 service engineers and 10,000 mechanics overseas.
XCMG Global Service Month was well-received throughout the board. “With the help of the XCMG service team, I was taught how to use the X-GSS system firsthand,” stated Mr. Supia, a consumer in Indonesia.
Other prospects felt reassured by the extent of aftersales companies. “I am so pleased I bought a ZL50GN loader, it works so well,” stated Mr. Ahmend in Ghana. “XCMG’s perfect after-sales service also makes me feel more at ease.”
Mr. Shakhawat from Bangladesh was impressed by the supply of the companies. “No matter when the problem occurs, XCMG’s service team can come to the site and help solve the problem first time, which is really great!” he stated.
Going ahead, XCMG goals to ascertain a multi-functional system for registering abroad prospects’ service data primarily based on its current international service community. The firm goals to boost the standard of the companies on provide via this initiative.
For extra data, please go to XCMG.
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