London, United Kingdom & New York, United States & Mumbai, Maharashtra, India:
 WNS (Holdings) Limited (NYSE: WNS), a main supplier of world Business Process Management (BPM) options, at this time introduced that it has been acknowledged as a ‘Leader’ in AI and Analytics, and Social Media for CX Services in the ISG Provider Lens^TM 2022 Global Contact Center Customer Experience Services report.

 

WNS’ management place in AI and Analytics has been attributed to WNS Triange (the corporate’s Data, analytics and AI apply); proprietary know-how ecosystem and strategic partnerships; and WNS EXPIRIUS, a proprietary framework that allows shoppers to optimize analytics-driven, clever omni-channel conversations with prospects.

 

WNS’ ‘Leader’ place in Social Media CX Services is pushed by its sturdy social media apply able to dealing with as much as 85 million on-line conversations at 85 p.c accuracy; a complete social media product suite for every thing from social listening to superior analytics; and WNS EXPIRIUS Social, which leverages clever automation to ship heightened buyer expertise. 

 

“We are delighted to be chosen as ‘Leader’ across Social Media, AI and Analytics for Customer Experience – two areas where WNS has made considerable strategic investments over the past several years. Our robust CX practice is built on a foundation of intelligent analytics, Artificial Intelligence and automation to address the entire customer engagement journey. Our clients leverage WNS’ advanced digital solutions to create unique experiences that drive new revenue streams and deep customer loyalty,” stated Keshav R. Murugesh, Group CEO, WNS. 

 

“WNS has leapfrogged into the leader’s quadrant with its improved CX offerings. Responding to the rapidly evolving enterprise needs, WNS is driving investments in technology and frameworks that are more aligned to the current needs of its customers. The company’s meaningful investments in building WNS Triange symbolises value-driven services that help its clients in delivering superior experiences.” – Namratha Dharshan, Director of Research and Principal Analyst, ISG.

 

WNS Triange permits shoppers from 10+ industries to develop an actionable information technique and then translate it into motion. With a workforce of 4,000 specialists, WNS Triange powers business transformation by way of three pillars: Triange Consult, Triange NxT and Triange CoE.

 

WNS’ proprietary and industry-first Digital Customer Experience (CX) framework, EXPIRIUS, equips companies to capitalize on analytics-led, clever omni-channel buyer conversations.