Vonage’s VCP technique comes at an ideal time when the trade and prospects are recognizing the worth of programmable communications.
SAN ANTONIO, Oct. 13, 2022 /PRNewswire/ — Frost & Sullivan has acknowledged Vonage, a worldwide chief in business cloud communications, with the 2022 North American Competitive Strategy Leadership Award for its API-led business communications options. The recognition comes as part of Frost & Sullivan’s current analysis centered on the North American API-led business communications trade and, primarily based on its findings, acknowledges Vonage with the 2022 North American Competitive Strategy Leadership Award for its API-led business communications options. Through the built-in Vonage Communications Platform (VCP), the corporate gives a business cloud communications companies through a novel mixture of unified communications, contact middle and communications APIs.
Pandemic-driven workflows, together with curbside pickup, COVID-19 pre-screening forward of appointments, and telehealth visits, highlighted the necessity for business communications companies to adapt rapidly to altering business environments. Every business, no matter measurement or vertical, wants greater than a cellphone system or contact middle to have interaction with prospects successfully and in a significant manner.
Vonage has a worldwide group of greater than 1 million registered builders that leverage Vonage APIs to create customized, embedded and programmable options for any variety of purposes and use instances. The firm additionally drives natural growth and innovation of its product portfolio by means of the only, built-in Vonage Communications Platform (VCP). The built-in platform for business communications companies consists of unified communications-as-a-service (UCaaS), contact center-as-a-service (CCaaS), and CPaaS capabilities by means of APIs. Open and extensible Vonage APIs empower companies to embed, combine, and program communications into the core of its business processes.
Product and growth synergies regularly show the corporate’s differentiated worth of VCP, together with:
- Supports a variety of communications modalities by means of APIs, together with voice, video, quick message service (SMS), two-factor authentication, social media messaging channels, e mail, and in-app notifications
- Enables the speedy growth of recent merchandise and options in response to shifting market calls for and necessities
- Enables Vonage to take a extra holistic method within the consumption of its platform
- Provides companies with a personalized answer that meets their precise wants and necessities.
According to Michael Brandenburg, a Frost & Sullivan Connected Work Senior Industry Analyst, “Vonage has invested significantly in technology development and acquisition to achieve the vision of a fully integrated platform that enables a virtuous cycle for the vendor and its customers and partners. As new technologies and APIs become available to developers via VCP, UCaaS and CCaaS applications deliver enhanced employee or customer experiences.”
“We are honored to be recognized by Frost & Sullivan for the strength of our API offering and strategy behind our robust Vonage Communications Platform, a differentiating combination of APIs, unified communications and contact center,” mentioned NAME, TITLE for Vonage. “With the power of the VCP, our customers are creating the kind of embedded, personalized connections that help them drive more meaningful conversations with their own customers – from anywhere and on the channels of their choice for a truly unique experience.”
VCP is a daring technique and Vonage’s biggest energy, interesting most strongly to prospects searching for absolutely built-in companies. VCP permits the corporate and its prospects to innovate and develop, particularly when addressing the rising demand for video-enabled contact middle brokers. Vonage has seen important video development in customized, safe, and embedded options that leverage video APIs to allow telehealth, social, and training platforms. The firm works intently with prospects to find out their particular wants and pricing for superior business utility integrations and embedded business purposes.
“Vonage recognized that customers across different industries would need long-term programmable communications options and more traditional communications services. It aligns all its core services under a shared platform for renewed success and growth in the UCaaS, CCaaS, and CPaaS markets,” added Brandenburg. With its sturdy general efficiency, Vonage earns Frost & Sullivan’s 2022 North American Competitive Strategy Leadership Award within the API-led business communications market.
Each yr, Frost & Sullivan presents this award to the corporate that has leveraged aggressive intelligence to efficiently execute a technique that leads to stronger market share, aggressive model positioning, and buyer satisfaction.
Frost & Sullivan Best Practices Awards acknowledge firms in numerous regional and world markets for demonstrating excellent achievement and superior efficiency in management, technological innovation, customer support, and strategic product growth. Industry analysts evaluate market contributors and measure efficiency by means of in-depth interviews, analyses, and intensive secondary analysis to establish greatest practices within the trade.
For six many years, Frost & Sullivan has been world-renowned for its function in serving to buyers, company leaders, and governments navigate financial modifications and establish disruptive applied sciences, Mega Trends, new business fashions, and firms to motion, leading to a steady circulate of development alternatives to drive future success. Contact us: Start the dialogue.
Contact:
Bianca Torres
P: 1.210.247.8860
E: [email protected]
Vonage, a worldwide cloud communications chief, helps companies speed up their digital transformation. Vonage’s Communications Platform is absolutely programmable and permits for the mixing of Video, Voice, Chat, Messaging, AI and Verification into present merchandise, workflows and methods. The Vonage conversational commerce utility permits companies to create AI-powered omnichannel experiences that enhance gross sales and enhance buyer satisfaction. Vonage’s absolutely programmable unified communications, contact middle and conversational commerce purposes are constructed from the Vonage platform and allow firms to remodel how they impart and function from the workplace or remotely – offering the flexibleness required to create significant engagements.
Vonage is headquartered in New Jersey, with workplaces all through the United States, Europe, Israel and Asia and is a wholly-owned subsidiary of Ericsson. To comply with Vonage on Twitter, please go to www.twitter.com/vonage. To turn out to be a fan on Facebook, go to fb.com/vonage. To subscribe on YouTube, go to youtube.com/vonage.
Vonage Media Contact: Santina Stankevich, 201-407-8474, [email protected]
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