SANTA CLARA, Calif., Oct. 04, 2022 (GLOBE NEWSWIRE) — Ushur, the chief in AI-powered Customer Experience Automation™ (CXA), in the present day introduced that it has entered right into a strategic partnership with Benefitfocus, a pacesetter in cloud-based advantages administration expertise, to drive higher member engagement with well being and advantages packages.
Ushur’s no-code and AI-powered Customer Experience Automation™ platform allows non-technical citizen builders and business customers to automate buyer journeys and ship extremely personalised digital experiences targeted on fast problem decision via self-service throughout all channels of engagement.
“At Ushur, we’re deeply immersed in technologies such as AI and automation, but our true north star is always a better human experience,” mentioned Simha Sadasiva, CEO and co-founder of Ushur. “Our partnership with Benefitfocus will not only bring improved experiences to its customers, it will also set a very high bar for customer engagement for the entire benefits administration landscape.”
Benefitfocus affords employers and well being plans a spread of options designed to simplify the complexity of advantages administration, decrease the price of well being care and assist enhance worker well being and engagement. Benefitfocus has partnered with Ushur to combine its AI-powered automated engagement capabilities to attain out to staff and well being plan members on the proper time and via the precise engagement channel, making it simpler for members to take acceptable motion in a digital, self-service method.
“Benefitfocus is committed to changing the game on how employees and their families engage with their health care,” mentioned Tina Provancal, Chief Product & Strategy Officer at Benefitfocus. “Our partnership with Ushur accelerates our ability to bring innovative solutions to market that enhance and personalize the experience for employees and their families as they engage with their health care.”
Health care suppliers and advantages directors can be taught extra and provoke first-hand experiences of those new choices at www.ushur.com.
About Ushur
Ushur delivers the world’s first AI-powered Customer Experience Automation™ (CXA) platform purpose-built from the bottom up to intelligently automate complete buyer journeys finish to finish. Designed to present pleasant, hyper-personalized buyer experiences via fast problem decision and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a no-code, cloud-native SaaS platform to digitally remodel each step of the whole enterprise buyer expertise, from Micro-Engagements™ to complete buyer journeys. Backed by main buyers together with Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ options are at present in manufacturing at a few of the main insurance suppliers throughout the globe, together with Irish Life, Aflac, Unum, Aetna, Cigna and Tower Insurance. Learn extra at www.ushur.com and LinkedIn.
About Benefitfocus
Benefitfocus (NASDAQ: BNFT) is a cloud-based advantages administration expertise firm dedicated to serving to our clients, and the individuals they serve, get probably the most out of their well being care and profit packages. Through distinctive service and progressive SaaS options, we intention to be the most secure set of palms for our clients serving to to simplify the complexity of advantages administration whereas delivering an expertise that engages individuals and unlocks the potential for higher well being and improved outcomes. Our mission is straightforward: to enhance lives with advantages. Learn extra at www.benefitfocus.com, LinkedIn and Twitter.
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