Chennai, India, Palo Alto, Calif.:
Uniphore, the chief in conversational AI and automation, as we speak introduced the discharge of its enhanced Uniphore X platform, the {industry}’s most complete platform that allows manufacturers to speed up and enhance two key areas of their business: Customer Experience and Sales. With the newest enhancements to the platform, the conversations that occur between stay or digital brokers in addition to these taking place between gross sales and prospects are actually more practical and with minimal friction.
Complete with conversational AI, emotion AI, information AI, laptop imaginative and prescient and robotic course of automation (RPA), the facility of the X platform lies in its strong structure and the sturdy worth proposition it presents prospects. From designing frictionless buyer journeys to enabling digital gross sales eventualities, prospects can anticipate the X platform to assist them considerably enhance their prospects’ experiences and for gross sales groups, higher have interaction with present prospects and new prospects.
New capabilities embedded into the Uniphore X Platform help each the Uniphore U product line and the Uniphore Q for Sales product line.
Drive Better Conversations throughout Key Business Functions
The Uniphore U product portfolio leverages all the weather to ship state-of-the-art CX, together with conversational AI, emotion AI, robotic course of automation (RPA) and now information AI, following the acquisition of Colabo earlier this yr. Uniphore’s Q for Sales product line, introduced in March this yr, helps gross sales groups higher learn the room on video conferences to measure prospects’ engagement & sentiment and detect the non-verbal “cues” that immediately influence gross sales efficiency. Building on Q’s capacity to robotically establish ‘key moments,’ Q for Sales additionally surfaces the guarantees and commitments which are made by each reps and prospects throughout a video assembly. Q for Sales is at present accessible for certified income groups to trial at zero price.
“With our customers top of mind, our focus from the beginning has been to build a powerful platform that delivers the latest and most beneficial innovations in conversational, video and knowledge AI, and automation all in one place,” stated Umesh Sachdev, CEO and co-founder of Uniphore. “Today’s release, announcing our enhanced X platform, the full integration of knowledge AI in our platform, as well as advancements in both our U and Q for Sales family of products, marks a new era of digital transformation for customer service and revenue teams.”
The newest improvements for the Uniphore U product portfolio embrace:
- Intelligent Knowledge Bot – Uniphore U-Self Serve is an industry-leading conversational AI answer which has superior information AI capabilities. Customers now have entry to the Knowledge Bot that can present up to date data to prospects in actual time. Additionally, the Knowledge Bot can flip static FAQs into an interactive expertise. This helps guarantee essentially the most related content material and subsequent finest motion are delivered to clever digital assistants (IVAs) and stay brokers, for considerably higher and extra environment friendly buyer interactions.
- Knowledge AI for Agents – Uniphore U-Assist, essentially the most superior and complete answer for in-call agent steering, and after-call summarization, now additional leverages Knowledge AI to ship essentially the most related and correct content material to brokers within the quickest method attainable.
Uniphore’s newest improvements for Q for Sales embrace:
- Action Items: Building on Q’s functionality to robotically establish Key Moments throughout each assembly and each deal, Q for Sales now surfaces the guarantees and commitments which are made by each reps and prospects throughout a video assembly. By surfacing these motion gadgets robotically and eliminating the necessity to take notes, reps spend extra time targeted on the dialog and much less on the busywork.
- Trial Offer – To give income groups a possibility to expertise Q for Sales of their distinctive gross sales atmosphere, Uniphore now presents a trial of Q for Sales. Available to all and eligible income groups. For particulars, go to https://www.uniphore.com/q/betaoffer/
Industry-specific Solution Packs
In addition to the discharge of Uniphore’s enhanced X Platform and constructing on the platform’s breadth, pace and simplicity, Uniphore is now providing prospects answer packs with pre-defined templates that empower enterprises to understand fast worth and quicken the return-on-investment. These answer packs embody a wide range of use circumstances and span throughout a number of industries.
For extra data on Uniphore’s X platform, the newest improvements for CX and income ops groups, and data on our industry-specific answer packs, go to: https://www.uniphore.com/blog/whats-new-at-uniphore/
Uniphore is the worldwide chief in Conversational Automation. Every day, billions of conversations happen throughout industries — customer support, gross sales, HR, training and extra. Whether they’re human to human, human to machine or machine to machine, conversations are on the coronary heart of every part we do, and the brand new foreign money of the enterprise.
At Uniphore, we imagine firms that finest perceive and take motion on these conversations will win. We have constructed essentially the most complete and highly effective platform that mixes conversational AI, laptop imaginative and prescient, emotion and tonal evaluation, workflow automation, and RPA (Robotic Process Automation) with a business-user-friendly UX in a single built-in platform to rework and democratize buyer experiences throughout industries.
Follow our weblog and join with us on LinkedIn, Twitter, Facebook, and Instagram.
Click right here for Media Contact Details
Submit your press launch
