There’s nothing quite like winning a global award – Southern Cross Travel Insurance

Southern Cross Travel Insurance has been introduced because the winner of the International Travel and Health Insurance Company of the 12 months in a glittering ceremony in Athens, Greece.

The award was accepted by Wayne Carter-Stuart, Head of Operations and PMO from the Southern Cross staff. With the enduring Acropolis as a backdrop, Southern Cross was lauded for its concentrate on high quality product and insurance policies, a dedication to range and inclusion and for a formidable response to prospects through the Covid-19 pandemic.

Jo McCauley, Southern Cross Travel Insurance CEO stated: “I couldn’t be prouder of our team at Southern Cross Travel Insurance in being recognised amongst some very prestigious global brands. I feel so privileged to work with a team of the best in the business who have customers at the heart of every decision they make.”

The staff’s entry talked in regards to the affect of the Covid-19 pandemic in 2020 and 2021, which clearly had monumental repercussions for the global journey sector. Southern Cross began to really feel the affect in late January 2020, when contact from prospects in transit accelerated as nervousness and uncertainty regarding the pandemic grew. The contact centre prolonged its hours to accommodate the inflow of calls.

By April 2020, the amount of consumers contacting the business was greater than 3 times that skilled on the similar time in earlier years. To guarantee Southern Cross prospects obtained the extent of help they wanted from the business at this extraordinary and hectic time, the staff rolled out the next initiatives:

Between April and July 2020, Southern Cross proactively contacted all TravelCare single journey prospects, providing them the choice of a refund. Southern Cross was the primary journey insurer to take action. This dedication to prospects amounted to thousands and thousands of {dollars}.
Southern Cross proactively supplied extensions to prospects who had just lately bought annual journey insurance insurance policies.
Southern Cross waived its traditional cancellation charges ($35 per coverage) as a result of distinctive nature of lockdown and journey restrictions.
A brand new web site was launched in July 2020, providing better self-service functionality (log-in, claims enhancements) and a researched, new-look design to raised allow prospects to search out the data they wanted.
In December 2020, the Domestic journey insurance coverage was launched to help the rise in home tourism, itself an award-winning Plain English coverage doc.
In May 2021, Southern Cross began providing a degree of Covid-19 cowl on its home and worldwide insurance policies.

McCauley stated: “What the business confirmed throughout this expertise is that responding to the quick wants of our prospects and appearing with integrity and transparency always is vital to sustaining buyer loyalty. Despite the longer than traditional ready occasions our prospects skilled through the peak of the pandemic, they have been largely accepting of those challenges and appreciative of the business’ help.

And now with the return of worldwide journey, Southern Cross Travel Insurance is responding to New Zealanders’ enthusiasm to get out and see the world, nevertheless it hasn’t come with out some challenges.

“Like many different organisations within the journey business, we’re persevering with to expertise strain on our staff, who’re doing their degree greatest to reply to the client demand in a well timed means. Nevertheless, we’re sparing no effort to be there for our prospects, as we at all times do.

“I’m sure this award will help all the people in our amazing team feel confident about the way they have managed through some tough times. They should be proud. I certainly am.”

For extra data, please go to
www.scti.co.nz