By equipping technicians with a safe, intuitive, and interactive troubleshooting platform, Syncron’s technician enablement options empower discipline groups and contractors, enhance productiveness and sustainability, and allow long-term planning
ATLANTA, Oct. 25, 2022 /PRNewswire/ — Syncron at present introduced a brand new discipline service initiative, pushed by their technician enablement options, Syncron Parts Catalog and Syncron Service Knowledge. Together, these elements present an on-demand, complete information base and troubleshooting platform that empowers discipline service technicians for elevated productiveness, lowered attrition charges, and an optimum buyer expertise.
Syncron Parts Catalog enhances on-site troubleshooting with a visible, interactive view of an exploded meeting that associates related information supplies. It streamlines components ordering by way of clever suggestions that align with stock planning methods. Syncron Service Knowledge accelerates and simplifies service supply by serving to technicians troubleshoot, search, and order service components. Intuitive search capabilities by way of interactive visible representations of belongings in the discipline enhance productiveness and first-time repair charges whereas decreasing service prices.
“Service organizations today are caught in the vicious cycle of a retiring workforce, difficulties attracting new talent, and high attrition rates,” mentioned Ashok Kartham, chief product officer, Syncron. “These new tools break this cycle and ensure the success of their technicians in the field.”
Without the proper instruments and help in place for discipline technicians to troubleshoot points and guarantee advanced belongings are operational and well-maintained, service organizations threat elevated restore and upkeep prices, longer restore instances, excessive attrition charges, and unfavourable buyer experiences. With a streamlined, on-demand resolution that empowers discipline groups for success, service organizations can see improved margins, elevated buyer satisfaction, and strengthened model fame.
“The new service economy has brought challenges and margin pressure to many businesses,” mentioned Dr. Friedrich Neumeyer, chief govt officer, Syncron. “Our customers have partnered with Syncron to implement solutions that are inherently deflationary by taking cost out of the service lifecycle.”
Syncron Parts Catalog and Syncron Service Knowledge help large-scale digital transformations. One international initiative at present in course of will service over 20,000 technicians and 600 inner customers, securely ship over 75,000 searchable paperwork on and offline, and supply advanced knowledge migrations and integrations of over 1,000 payments of supplies (BOMs) and catalogs.
Syncron Parts Catalog and Syncron Service Knowledge advantages embrace:
- Improved margins by way of lowered technician enablement prices
- Higher buyer satisfaction and optimistic model fame
- Accelerated time-to-value inside present service administration platform investments
- Increased sustainability
- Minimized authorized legal responsibility with assured entry to components and troubleshooting sources
- Lower attrition charges and better worker satisfaction
- An established framework to advertise knowledge high quality
To study extra about Syncron Parts Catalog, go to syncron.com/options/field-service-management/parts-catalog. To study extra about Syncron Service Knowledge, go to syncron.com/options/field-service-management/service-knowledge.
About Syncron
Syncron empowers main producers and distributors to capitalize on the new service economy. We enhance aftermarket business profitability, optimize working capital, enhance buyer loyalty, and allow prospects to efficiently transition to service-driven business fashions. With industry-leading investments in AI and ML, Syncron affords the first revolutionary, customer-endorsed, end-to-end clever Service Lifecycle Management (SLM) options portfolio. Delivered on our Connected Service Experience (CSX) platform, our options embody service components stock, value, guarantee, service contract, and discipline service administration. It’s no secret that the world’s prime manufacturers belief Syncron, the largest privately-owned international chief in clever SLM SaaS options. For extra, go to syncron.com.
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