Orlando, Floirda, United States, Sept. 14, 2022 (GLOBE NEWSWIRE) — Customers needing to mitigate the danger of Avaya Solution(s) by migrating quickly to the Amazon Customer Experience (CX) ecosystem based mostly on current firm occasions.
Today, Symbee, a Global AWS Amazon Connect Service Delivery Partner (SDP), introduced Expedited Avaya Migration applications for Mid and Enterprise sized prospects presently utilizing Avaya Premise and/or CCaaS Contact Center Solutions. The huge uncertainty of Avaya’s future introduces danger to companies speaking with their prospects, and Symbee is targeted on serving to mitigate that danger to a Customers CX Solution.
Amazon Connect/Symbee Migrations from AVAYA Solution might be 100% paid for using AWS Partner Network (APN) Funding, thus eliminating all the prices of a speedy migration from their present AVAYA resolution (Premise and/or CCaaS).
The Expedited Avaya Migration (Mid-sized) focuses on migrating companies with 150-300 brokers in 6-8 weeks, whereas the Expedited Avaya Migration (Enterprise) focuses on migrating companies with 300 or extra brokers in 8-12 weeks or sooner if required. The migration will absolutely help substitute of AVAYA Contact Center Solutions and permit future enlargement into digital channels.
Both applications enable steady innovation sooner or later. Key areas are Personalization and Automation utilizing AWS-powered Artificial Intelligence and Machine Learning (AI/ML), which is able to leverage all digital channels in addition to voice. Key options equivalent to Advanced Analytics and pre-built integrations enable companies to keep up and enhance present operations whereas mitigating operational danger.
About Symbee
Symbee is a Global UCaaS/CCaaS Solution that was developed and built-in into Amazon Connect/Amazon Chime SDK offering Unified Communications, OmniChannel Contact Center, Workforce Engagement Management (WEM) and Advanced Reporting/Analytics.
For extra details about Symbee and the AVAYA Offerings, go to https://www.symbee.co/avaya
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