Monday, November 2, 2026
HomeAutomobileŠkoda Auto India surpasses 350 customer touchpoints across 193 cities

Škoda Auto India surpasses 350 customer touchpoints across 193 cities

Mumbai, November 02, 2026: Škoda Auto India has expanded its network to more than 350 customer touchpoints across 193 cities, following the inauguration of its 350th outlet in Imphal on October 30, 2026, marking the brand’s entry into Manipur.

The company’s network has grown by nearly 85% over five years, rising from 191 touchpoints in 2021 to over 350 in 2026. Škoda Auto India’s geographical presence now covers 193 cities across 29 States and Union Territories, up from 156 cities in 25 States and Union Territories in 2024.

Network expansion and sales impact

Between January 2025 and October 2026, Škoda Auto India added 58 showrooms in 38 new cities and 45 workshops in 34 new cities, supported by 79 dealer partners. The network now includes 270 sales touchpoints and 203 aftersales touchpoints, with multiple 2S/3S facilities. New outlets accounted for over 25% of the brand’s overall sales from January to October 2026.

Entry into new markets

In 2026, Škoda Auto India entered 11 new cities: Balasore, Baramati, Bathinda, Bikaner, Guna, Imphal, Jorhat, Kaithal, Khammam, Sri Ganganagar, and Vasai. The Imphal opening represents the first presence of a SAVWIPL Group brand in Manipur, and Škoda now has the widest geographical coverage among Group brands in the Northeast.

Customer experience initiatives

Škoda Auto India’s dealer partner in Bangalore ranked No. 1 for dealership customer experience in the CarPhD survey, which covered 16 cities, 18 automotive brands, and 88,000 customer reviews. The company’s customer service initiatives include Škoda Super Care, offering four years of standard warranty, roadside assistance, and complimentary service labour, as well as Škoda Express Care for quicker service at select locations.

Commenting on the milestone, Ashish Gupta, Brand Director, Škoda Auto India, said the expansion demonstrates the company’s commitment to delivering a consistent customer experience and strengthening the brand’s presence across India.


Disclaimer: This article is based on a press release provided by the concerned organisation and has been edited for style and clarity with the assistance of AI tools. BusinessFortnight does not verify, endorse, or take responsibility for the claims, figures, or statements made in the original release.

Ravindra Soni
Ravindra Sonihttps://businessfortnight.com
Senior journalist with 38 years of experience in print and digital media. Former Executive Editor. Founder and Editor of BusinessFortnight, covering business, economy, and policy news from Madhya Pradesh and across India.
RELATED ARTICLES

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Most Popular

Recent Comments