SINGAPORE, Oct. 27, 2022 /PRNewswire/ — Singapore Airlines (SIA) has efficiently gone stay with its new Integrated Cargo Management System (ICMS), powered by IBS Software’s iCargo cargo administration platform. The ICMS is a strategic initiative to future-proof SIA’s core cargo platform by eliminating disparate cargo methods and bringing within the newest cloud know-how to remodel cargo operations and buyer supply.
iCargo helps SIA in its cargo business processes. The ICMS offers a single built-in cargo utility for business customers in Singapore and abroad, in addition to a seamless interface with companions together with normal gross sales brokers, floor dealing with brokers, and freight forwarders, simplifying the end-to-end operations. Enhanced knowledge high quality and insights additionally permit SIA to make real-time, data-driven choices throughout its gross sales, operations, and finance processes, whereas guaranteeing compliance with worldwide laws.
Since the ICMS went stay on 1 August 2022, roughly 1,500 customers throughout gross sales, operations, and finance industries have benefited from the system, with iCargo enabling greater than 24,000 flights, creating 202,000 bookings and 192,000 airway payments, in addition to processing and responding to eight.5 million incoming messages.
IBS Software’s Consulting and Digital Transformation (CDx) business supplied consumer acceptance testing (UAT) help to SIA. The UAT targeted on business course of transformation and alter administration effectivity, with inputs from greater than 100 finish customers internationally, and end-to-end testing involving greater than 20 upstream and downstream messaging methods.
“The Covid-19 pandemic has greatly accelerated the need for digital transformation, especially given the important role that air freight plays in critical supply chains, as well as the need for greater supply chain visibility to improve resilience. IBS Software’s iCargo platform is a key element in SIA’s digitalisation efforts to enable it to serve its customers even better, respond more quickly to changes in the marketplace and improve work processes, while allowing it to stay compliant and update-to-date with global industry standards and initiatives,” mentioned Mr Chin Yau Seng, Senior Vice President Cargo at Singapore Airlines.
“It is an honour to work with SIA, a team that recognises the transformative impact of digitalising air cargo and is dedicated to creating innovative customer experiences that will enable it to capitalise on the air cargo opportunities ahead,” mentioned Ashok Rajan, Head of Cargo & Logistics Solutions at IBS Software. “We are beyond excited to continue to work with SIA on the ICMS to deliver even further capabilities and business benefits in the future.”
The second part of the implementation is deliberate for in March 2023. This consists of migrating the mail module, implementing mail income accounting, and rolling out new capabilities in gross sales, operations, and cargo income accounting modules.
iCargo is an built-in resolution that helps end-to-end business capabilities corresponding to cargo reservations, score, manifesting, import and export operations, warehouse administration, income accounting, air mail dealing with, in addition to income administration of cargo carrying airways and floor handlers. iCargo follows the air cargo business’s finest practices and is totally compliant with world business requirements and initiatives, corresponding to Cargo iQ, C-XML, OneRecord, e-AWB, and e-Freight typically.
About IBS Software
IBS Software is a number one SaaS options supplier to the journey business globally, managing mission-critical operations for purchasers within the aviation, tour & cruise and hospitality industries. IBS Software’s options for the aviation business cowl fleet & crew operations, plane upkeep, passenger companies, loyalty applications, workers journey and air cargo administration. IBS Software additionally runs a real-time B2B and B2C distribution platform offering lodge room stock, charges and availability to a world community of hospitality firms and channels. For the tour and cruise business, IBS offers a complete, customer-centric, digital platform that covers onshore, on-line and on-board options. The Consulting and Digital Transformation (CDx) business focuses on driving digital transformation initiatives of its clients, leveraging its area information, digital applied sciences and engineering excellence. IBS Software is a Blackstone portfolio firm and operates from 15 places of work internationally. Further info might be discovered at https://www.ibsplc.com/.
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SOURCE IBS Software
