Plume’s pioneering Software-as-a-Service (SaaS) Experience Management Platform allows Communications Service Providers (CSPs) to optimize buyer expertise and ship extremely personalised cloud- and AI-driven WiFi providers to broadband subscribers round the world.
SAN ANTONIO, Sept. 29, 2022 /PRNewswire/ — Based on its current evaluation of the sensible home-as-a-service business, Frost & Sullivan acknowledges Plume®, the personalised communications providers pioneer, with the 2022 Global Customer Value Leadership Award for delivering immense worth to its new and current prospects. Plume’s cloud-based platform allows broadband service suppliers to ship high-value digital providers to each small companies and residential broadband subscribers.
Discover extra by visiting the multimedia touchdown web page: https://best-practices.frost.com/plume/
By leveraging an open-source, cloud-based framework––OpenSync™––Plume facilitates the accelerated deployment of revolutionary providers for sensible houses and small companies with self-optimizing WiFi, flawless connectivity, sturdy safety, superior customization, and extra. Plume’s SaaS Experience Platform makes use of refined synthetic intelligence (AI) to achieve a singular understanding of a person’s units, community, and setting, to personalize the providers to their distinctive necessities. From its complete analysis, Frost and Sullivan believes that Plume brings an unmatched aggressive edge to the sensible home-as-a-service market.
This technological edge and revolutionary pondering have enabled Plume to face out in the market and construct a powerful and rising buyer base of over 41 million areas worldwide1. The firm aggressively drives market progress by regularly optimizing its operations and product choices, evidenced by its sturdy and various buyer base, which right now stands at over 275 service suppliers, spanning greater than 30 nations throughout the world.
Plume’s platform gives entry to a set of providers akin to HomeMove™, WorkPass™, Haystack™, and Harvest™ that assist CSPs to deal with person ache factors and assure a seamless end-to-end buyer expertise, and by leveraging knowledge and insights that energy cutting-edge administration instruments and analytics and supply beneficial market insights.
“At the center of Plume’s platform is OpenSync, an open-source framework that decouples services from CPE hardware to bring service providers freedom, choice, and huge operational flexibility and efficiency. The company’s cloud-first approach is unique among its peers, and its continual investment in new ventures, technology, and partnerships expand its reach and product enhancement to deliver excellence and value to its customers,” stated Anirudh Bhaskaran, Industry Principal at Frost & Sullivan “Plume impressively maps its services, solutions, and product structure through its website, giving current and potential clients a streamlined, digestible, and in-depth idea of its capabilities.”
Through its customer-centric method, Plume strives to function on the guiding philosophy that its success depends on superior buyer satisfaction. This ethos strongly characterizes the firm’s every day practices to construct long-lasting, reliable, and dependable relationships with its prospects.
Additionally, Plume successfully integrates buyer suggestions into its general strategic choices and business plans to optimize its progress alternatives.
“Plume meets with clients to assess their specific needs and develop tailored solutions with roadmaps for seamless execution. This foundational approach establishes ongoing trust with customers for long-lasting relationships,” famous Bhaskaran. “Furthermore, the solution has an ultra-reliable infrastructure with strict service-level agreements. Post-deployment, Plume provides immediate follow-up support: 24/7 availability, a 60-day trial period, proper staff training and education, and marketing toolkits.”
Each yr, Frost & Sullivan presents this award to the firm that demonstrates excellence in implementing methods that proactively create worth for its prospects, specializing in enhancing the return on the funding that prospects make in its providers or merchandise. The award acknowledges Plume’s distinctive concentrate on augmenting its prospects’ worth past merely good customer support, resulting in improved buyer retention and buyer base growth.
Frost & Sullivan Best Practices awards acknowledge corporations in numerous regional and world markets for demonstrating excellent achievement and superior efficiency in management, technological innovation, customer support, and strategic product improvement. Industry analysts examine market individuals and measure efficiency by way of in-depth interviews, analyses, and in depth secondary analysis to establish finest practices in the business.
For six a long time, Frost & Sullivan has been world-renowned for serving to buyers, company leaders, and governments navigate financial adjustments and establish disruptive applied sciences, Mega Trends, new business fashions, and corporations to motion, ensuing in a steady circulation of progress alternatives to drive future success. Contact us: Start the dialogue.
Contact:
Lindsey Whitaker
P: +1 (210) 477-8457
E: [email protected]
Plume® is the creator of the world’s first SaaS expertise platform for Communications Service Providers (CSPs) and their subscribers, deployed in greater than 41 million areas globally. As the solely open and hardware-independent, cloud-controlled answer, Plume allows the speedy supply of recent providers for sensible houses, small companies, and past at huge scale. On the entrance finish, Plume delivers self-optimizing, adaptive WiFi, cyber-security, entry and parental controls, and extra. CSPs get sturdy data- and AI-driven back-end functions for unprecedented visibility, insights, help, operations, and advertising and marketing. Plume leverages OpenSync™, an open-source framework that comes pre-integrated and supported on the main silicon, CPE, and platform SDKs.
Visit plume.com, plume.com/homepass, plume.com/workpass, and opensync.io.
Follow Plume on LinkedIn and Twitter.
Plume and OpenSync are both emblems or registered emblems of Plume Design, Inc. Other firm and product names are used for informational functions solely and could also be emblems of their respective house owners.
1 Locations embody sensible houses and small companies
Logo – https://mma.prnewswire.com/media/1910431/Plume_Award_Logo.jpg
View unique content material:https://www.prnewswire.co.uk/news-releases/plume-recognized-by-frost–sullivan-for-its-highly-differentiated-customer-first-approach-in-the-global-smart-home-as-a-service-industry-301636587.html
