Last month, Google confirmed that it doesn’t provide repair services for the Pixel Watch. It appears that policy applies to the second-gen model as well. An official support document states that screen repairs under “accidental damage” are not an option for the Pixel Watch 2.
While that doesn’t make it clear whether Google will fix a broken watch, the company failed to share details about the repairability of the device when 9to5Google reached out to it. That pretty much confirms that the situation hasn’t changed. There’s still some good news for Pixel Watch 2 buyers, though. The firm will sell you insurance for the watch and replace it in case of damage.
Google doesn’t repair cracked Pixel Watch screens
Google left many Pixel Watch users frustrated as they couldn’t find options to repair the cracked screens of their watches. They took to online platforms like Reddit and official Google forums to vent out their frustration but to no avail. After remaining mum on the matter for several months, the company confirmed last month that screen repairs aren’t an option for the wearable.
What made the matter worse is that Google didn’t offer an extended warranty or insurance with the Pixel Watch. Buyers couldn’t pay the company extra to cover accidental damage. Well, Google briefly offered one but pulled it back within a few weeks (Google Fi users still have access to it). Thankfully, that isn’t the case with the new model. Its Preferred Care insurance policy is available for the Pixel Watch 2.
The policy covers accidental damage such as “drops, liquid spills, and cracks” as well as mechanical issues after the standard warranty expires. You can buy it at $4 per month for a maximum of 60 months (Google offers no insurance options beyond that) or a one-time fee of $89 for two years. If your Pixel Watch 2 is damaged within this period, the company will replace it. Not for free, though. You will have to pay a “repair or replacement service fee” of $49.
You can buy third-party insurance as well
Google isn’t the only one offering insurance for the Pixel Watch 2. As 9to5Google points out, Best Buy has a cheaper option that runs $79.99 for two years of coverage. It gives you similar coverage and seemingly doesn’t have an additional deductible either, making it a much better option. If you have purchased the Pixel Watch 2, you might want to explore these insurance options as official repair services aren’t available.