DENVER, Sept. 29, 2022 (GLOBE NEWSWIRE) — Today, Granicus launched findings from its 2022 Public Records Complexity Benchmark Report, revealing a rising demand for transparency in authorities. Volume of public report requests has grown 74%, and whole time spent processing requests has elevated by 112% since 2018. The rising curiosity in public information has additionally been felt inside Granicus’ business. Following its acquisition of GovQA in 2021, Granicus’ public information product suite has seen a 13% year-to-date enhance in contracts; with metropolis, county, state and particular district businesses of all sizes seeking to automate information request processing.
Formerly often known as the Peers in Public Records Index, the Public Records Complexity Benchmark Report analyzed anonymized information from over 240 state, county and metropolis authorities businesses throughout the U.S. The report assesses the complexity of fulfilling public information requests by weighing components resembling amount of response paperwork, measurement of response paperwork, file varieties, common consumer interactions, and whole time spent processing. The findings supply a singular view into the mechanics of information request success, giving the general public a deeper understanding of the components which may delay authorities transparency.
“Significant global challenges such as the pandemic and social unrest have triggered an unprecedented acceleration for the need for transparency across a broad spectrum of issues,” stated Suzanne Behrens, CMO, Granicus. “At the same time, new reporting requirements and public record types – including police body cam footage, drone footage, and requests for ‘any-and-all’ emails – have made fulfilling these requests more time intensive. An efficient public records process is a big part of enabling transparency, and refining it presents a huge opportunity for governments to increase trust with constituents.”
Additional key findings from the Public Records Complexity Benchmark Report embrace:
- File measurement of response paperwork is up 237% since 2018. Large information create complexity by taking extra time to handle inside an company’s public information processing system.
- Volume of video information are up 98% since 2018. This presents distinctive challenges to authorities employees. They take longer to add and obtain, and current huge challenges in phrases of redaction as a result of time and ability concerned in viewing movies to determine individuals, license plates, laptops, and different delicate objects and audio.
- Time spent processing requests has elevated by 112% since 2018. Government employees are spending extra time processing public report requests than ever earlier than. From advanced video and audio file requests, to requests for a slew of paperwork without delay, the rising variety of requests paired with the rising complexity of information have each contributed to this enhance in time spent by authorities employees.
“Given the increased awareness of public records accessibility; the media trying to gather data for 24-hour news cycles; and the increase in successful litigation in compliance lawsuits; this complexity trend is likely to continue.” — Cindi Mansell CRM, MMC, Master Municipal Clerk & Records and Information Manager, Surreality Enterprises.
For extra info on the report methodology and findings, go to Granicus.com.
About Granicus
Granicus connects governments with the individuals they serve by means of their portfolio designed particularly for the general public sector. Over 5,500 federal, state, and native authorities businesses and greater than 300 million citizen subscribers energy an unmatched Subscriber Network that turns authorities missions into quantifiable outcomes. With complete cloud-based options for communications, authorities web site design, assembly and agenda administration software program, information administration, and digital providers, Granicus empowers stronger relationships between authorities and residents throughout the U.S., U.Ok., Australia, New Zealand, and Canada. By simplifying interactions with residents, whereas disseminating important info, Granicus brings governments nearer to the individuals they serve—driving significant change for communities across the globe.
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