Actionable insights from Cloudera’s knowledge administration expertise permit Meralco to make data-driven choices to stop outages and improve buyer satisfaction
SINGAPORE, Sept. 7, 2022 /PRNewswire/ — Cloudera, the hybrid knowledge firm, at this time introduced that the Philippines’ largest electrical energy distribution firm, the Manila Electric Company (Meralco), is working with Cloudera to strengthen its digital transformation efforts by harnessing the full potential of its knowledge to ship extra worth to its prospects. With Cloudera, Meralco plans to obtain better operational efficiencies and lift buyer satisfaction.
Meralco is dedicated to delivering service excellence by leveraging knowledge – bringing protected, secure and dependable energy to houses, companies, and COVID-19 very important amenities. To accommodate rising knowledge necessities in addition to the want for extra environment friendly knowledge administration, Meralco required a strong knowledge platform that might deal with the quantity and velocity at which knowledge was collected and generated throughout its on-line channels, electrical energy provide chain administration techniques, and extra. Driven by its customer-centricity and digital transformation program, the firm had to implement an answer that might retailer and combine knowledge from throughout the group whereas eliminating knowledge silos, permitting them to use numerous knowledge to enhance customer support.
Cloudera labored with Meralco to develop a customized resolution, a flagship analytics platform that processes Meralco’s knowledge and runs numerous machine studying (ML) fashions. Through the Meralco Data Platform (MDP), Meralco has improved the turnaround time for the provision of electrical energy companies, whereas elevating buyer satisfaction ranges by evaluation of buyer considerations and inquiries. MDP has allowed Meralco to implement predictive analytics for improved identification of secondary strains for rehabilitation and overloaded distribution transformers. These predictive fashions helped line workplaces conduct focused area verification and facility correction, which resulted in prevention of possible outages to virtually 200,000 prospects in 2021.
With Cloudera’s assist, Meralco was in a position to combine the knowledge silos inside the group, together with all parts of its operations. This will present Meralco with full visibility of related knowledge that they will leverage to know extra about the wants and conduct of their prospects, which is able to in flip uncover extra alternatives to additional enhance buyer expertise at each touchpoint, enhance asset and grid administration, and improve operational effectivity.
Meralco has additionally leveraged MDP to launch M-Wing, a single-source administration dashboard, accessible on-line through cellular gadgets, for reporting of key efficiency indicators. The business efficiency studies are introduced internally to Meralco and the Board, in addition to externally to traders and the media.
“By unlocking the value of information to insights and harnessing the connected intelligence across Meralco, we bring to light where and how we can drive exceptional service to our customers, streamline our internal operations and create new opportunities for innovation – fully recognizing the power of data as an enabler to business growth,” mentioned Rocky D. Bacani, Meralco First Vice President and Head of Information, Communication, Technology and Transformation.
“We’re delighted to support Meralco on its data journey and enable data-driven decision-making to provide value for both the organization and its customers. Cloudera’s scalable hybrid data management and analytics platform will help Meralco streamline data and maximize the value gained through its entire data lifecycle,” said Remus Lim, Vice President of Asia Pacific and Japan, Cloudera.
Additional Resources
- For extra data on the Cloudera Data Platform, please go to https://www.cloudera.com/products/cloudera-data-platform.html
- For extra details about Cloudera’s Energy & Utilities Solutions, please go to https://www.cloudera.com/solutions/energy-and-utilities.html
About Cloudera
At Cloudera, we imagine knowledge could make what’s unimaginable at this time, potential tomorrow. Cloudera taught the world the worth of knowledge, creating an trade and ecosystem powered by the relentless innovation of the open supply group. We empower our prospects, leaders of their industries, to rework complicated knowledge into clear and actionable insights. Through our hybrid knowledge platform, organizations are in a position to construct their data-driven future by getting knowledge, regardless of the place it resides, into the palms of people who want it. Learn extra at Cloudera.com.
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