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MUMBAI, India, Sept. 10, 2022 /PRNewswire/ — As India recovers publish pandemic, the nation is witnessing a surge in automobile gross sales, highway journey in addition to air journey. Naturally, motor insurance and journey insurance claims are additionally witnessing an uptick. Focussed on pace of claims settlement and improved buyer expertise, Liberty General Insurance, one of many quickest rising General Insurance corporations in India, has just lately launched an AI–primarily based automated platform for each motor and journey claims processing.
Liberty’s automated platform deploys algorithms primarily based on AI to course of claims with minimal human intervention. AI integration will help in lots of facets of declare settlement course of, together with appropriate and standardized declare evaluation as nicely accuracy of the settlement quantity. Additionally, automated instruments will assist tackle buyer queries 24/7. This platform is built-in with the Liv Mobile App and permits prospects to report claims, add paperwork and images, and procure the settlement standing.
With the assistance of AI, Liberty goals to offer its prospects with a seamless, faster, smarter, and standardized declare administration expertise.
Speaking on the event, Mr. Roopam Asthana, CEO and Whole Time Director, Liberty General Insurance, acknowledged, “At Liberty, our key focus is to provide superior customer experience and build efficiencies in our processes. With the support of our strong technology architecture, we are confident that the Ai–primarily based automated software for journey and motor claims will additional our goal of offering a differentiated claims administration expertise to our policy-holders. We proceed to judge and spend money on new-age applied sciences and platforms to make sure that we provide the most effective options and expertise to our prospects, companions like garages and hospitals, distributors, and different stakeholders.
Speaking on the event, Mr. Rahul Sharma, President – Claims, Liberty General Insurance, stated, “Not only have we developed an ambitious artificial intelligence roadmap, but we’re already speeding down that road. With this AI-based platform, LGI will be able to deliver cutting-edge services to customers. The platform will help us create a frictionless and smooth claim settlement experience for our customers. The automated platform will increase customer satisfaction and prove a differentiating factor when our channel partners pitch our service offerings.”
About Liberty General Insurance
Liberty General Insurance Ltd. (LGI) is a three way partnership between Liberty Citystate holdings PTE Ltd—a bunch firm of Liberty Mutual Insurance Group, a diversified international insurer with over 900 places of work internationally, headquartered within the U.S. —Enam Securities, and Diamond Dealtrade. LGI commenced operations in 2013 with the goal of offering complete retail, industrial and industrial insurance options. The firm has an worker power of 1100+ with presence throughout 100+ places in 29 states and UTs. Its accomplice community consists of about 5100+ hospitals and greater than 4300 auto service centres. The firm presents well being and private accident insurance, automotive and two-wheeler insurance, worker compensation insurance, industrial insurance —engineering insurance, marine insurance, legal responsibility insurance and property insurance amongst others—merchandise in India.
