It’s actually disheartening to see the automobile in the identical situation for shut to three weeks and need assistance on take this ahead.
BHPian duker2997 just lately shared this with different fans.
Hi staff,
I’ve just lately purchased a used VW Jetta. The possession transfer has been accomplished and I reached out to the insurer to transfer the insurance to my title. There was a delay within the transfer course of on their finish and through the current rains in Bangalore, a tree department fell on the parked automobile shattering the rear windshield and denting the roof and the boot of the automobile.
The surveillance cameras put in in my place have caught this. The actual time of the incident is a bit darkish as a result of an influence outage however you possibly can see the neighbours dashing to see the automobile moments later. I’ve shared all of the proofs requested by the insurer. After all of the proofs have been submitted now they are not responding to my emails. To date, even my contact quantity hasn’t been up to date of their programs.
Below is the timeline of occasions;
June 1: Request raised for insurance transfer. Had hooked up the screenshot from the Vaahan portal as I hadn’t acquired the RC at that second.
June 2: Additional paperwork had been requested by the insurer. RC copy which wasn’t out there at this second.
June 18: All requested paperwork had been submitted from my finish.
June 18: Pre-inspection hyperlink was despatched to hold out the method on-line.
June 19: Pre-inspection hyperlink despatched wasn’t working.
During this era I used to be out of city for work. Once I used to be again, restarted the train of the pre-inspection. Finally, once I known as their buyer care and knowledgeable them the inspection hyperlink not working for my automobile, they knowledgeable me the automobile mannequin wanted a bodily inspection and can’t be executed on-line.
Aug 18: I despatched a mail asking for the guide inspection to be carried out and asking to provoke the process for a similar.
Aug 19: Received a mail stating a pre-inspection hyperlink is being despatched once more.
Aug 20: The saga continues and I escalated the difficulty to the staff chief who confirms she would have it resolved.
Aug 22: Received a mail from their finish {that a} guide inspection shall be organized. And the small print to be shared.
Aug 26: Still no particulars of the guide inspection had been shared.
On the identical morning, a tree department fell on the parked automobile inflicting harm.
I emailed them the photographs and video of the incident web site.
Called their buyer care and knowledgeable the identical and in addition enquired in regards to the guide inspection for which they mentioned they shall have it organized the following day.
Aug 27: Manual inspection was carried out.
I known as on the shopper care quantity enquiring in regards to the standing. Now the particular person on the road tells me they can’t present me with first-party insurance and solely a 3rd celebration shall be offered. On asking the explanation for a similar he informs me that is all he has been informed and when insisted on talking along with his increased authority I used to be informed nobody was out there on the workplace. I didn’t budge and insisted that he connects me to somebody increased up or give me a sound cause why first-party insurance can’t be given. His commonplace reply is “I’m sorry sir, but this is all I’ve been informed”. He additionally goes on to say I can take the insurance with another insurer and if want be he shall have the premium additionally returned to the supply account. And that is once I misplaced it. The name lasted 40 minutes and finally, he mentioned a name again could be organized in 15 minutes and that hasn’t occurred so far.
On the identical day, I wrote an e-mail to the grievance head (obtained his element from the insurance coverage) and grievance redressal unit stating all the problems confronted and the pathetic response from their staff however so far, the man hasn’t replied.
Aug 28: Someone from the grievance redressal unit known as and after explaining every thing he had a generic reply that it shall be solved in 24 hrs.
Aug 30: No response from their finish, I shoot an e-mail addressing each the grievance redressal unit(GRU) man and the pinnacle.
Aug 31: The GRU man replied asking for extra CCTV footage.
Aug 31: Shared the identical as requested.
Sep 1: Follow-up e-mail 1
Sep 3: Follow-up e-mail 2
Sep 4: The GRU man apologises for the delay and asks for added 48-72 hours.
Sep 8: Follow-up e-mail 3
Sep 10: Follow-up e-mail 4
Sep 13: Follow-up e-mail 5.
To date, there is no such thing as a response from their finish. The incident occurred on Aug twenty sixth and I’m nonetheless ready.
It’s actually disheartening to see the automobile in the identical situation for shut to three weeks and need assistance on take this ahead.
Following are the proofs submitted to them from my finish.
The automobile is in good situation clearly seen within the footage as of Aug 23
The automobile circled with the hope that it would mitigate rats venturing below the hood.
Proof of automobile being as is as on Aug 25
Aug 26: Watch the final 13 minutes of the video the place the neighbours rush to see the automobile and later I stroll right down to entry the harm and use a automobile cowl to cowl the automobile.
Video recorded on the telephone earlier than shifting the automobile contained in the constructing.
The automobile being moved contained in the constructing to forestall water ingress and additional inside harm.
If any extra particulars are required from my finish, I shall share them. If an e-mail path is required I shall share them personally.
Kindly assist me remedy this and never allow them to wiggle away.
Here’s what GTO needed to say on the matter:
To date, I’ve by no means heard a single benefit of GoDigit, aside from their low-cost pricing. Guess you get what you pay for. Am circulating this thread amongst some individuals I do know. Hopefully, it will get you a decision.
Here’s what BHPian Agarwal_Aayush needed to say on the matter:
So sorry to listen to in regards to the challenge that you’ve got been going through. I really feel they’re giving solely third celebration with a view to get away with the declare that you will make for the harm incurred, I don’t see some other legitimate cause for not supplying you with the great insurance.
For firsts, you possibly can write an e-mail stating if the difficulty doesn’t get resolved throughout the “timeframe under which you want it to be resolved”, you’ll be taking this up with IRDAI.
This mail itself will ring some bells up and down the corporate’s grievance division.If nonetheless they do not reply, please increase a grievance with IRDAI, they are going to be sure by the IRDAI to a response in a given time.
Also, you possibly can attempt looking for the CEO’s e-mail ID and mark the mail to him/her sharing the first-hand expertise of how the shoppers are being dealt with.
You can even increase the priority on Twitter by tagging the corporate and sharing the dismal service they’ve been offering.
I despatched an e-mail to the CEO and tagged the corporate on Twitter sharing the issues I had been going through in getting Mutual Funds items transferred and I had my points resolved inside 2 days, which I had been following up on for greater than a month and was being given new decision dates for the closure of the difficulty each time I known as.
Here’s what BHPian kovilkalai needed to say on the matter:
My expertise with Digit claims is ongoing. During the Bangalore floods, each my vehicles obtained flooded and each of them are insured by Digit. As quickly as I observed that my vehicles are flooded, I known as up Digit and knowledgeable them. They informed me that I’ve to fill out a web-based survey and take footage of every flooded automobile and add them utilizing the hyperlink they might ship.
When I clicked on the hyperlink the despatched, it requested me to allow location entry on Safari and regardless of doing that, the hyperlink did not work in any respect. After 4-5 calls and several other new hyperlinks, I used to be informed that I used to be the one buyer who had this downside. I informed them that in the event that they appointed a surveyor straight away, he/she might come and take his/her personal footage. They informed me that completion of the net survey was a needed step and that they cannot appoint the surveyor. No logical argument labored – I even supplied to get on a video to indicate them that the app would not work.
2 days go by on this standoff and I needed to transfer my vehicles as a result of additional flooding was predicted – this causes additional problems in insurance claims. So, I obtained my vehicles towed to their respective model service station. Finally, out of exasperation, I reached out to a pal of mine who knew somebody senior in Digit and at last, a surveyor was appointed.
The course of is shifting very slowly. The estimate for considered one of my vehicles got here in 9 days in the past and I nonetheless have not heard from Digit (it’s a whole loss).
All in all, very poor expertise
Here’s what BHPian ninjatalli needed to say on the matter:
Here’s an alternate means that I used for transferring my automobile’s present proprietor’s TATA AIG insurance when the method was not shifting forward for over 2 weeks. Similar stage as yours however with none accidents.
- Figure out the CEO’s e-mail id and ship a pleasant detailed e-mail explaining all that is occurred with proof and asking for a decision. Keep the related employees, particularly the customer-facing division head in cc.
- In my case, inside 24 hours, a senior chief was allotted to me and fast-tracked the case to decision throughout the subsequent 24 hours. Also in parallel, the chief assistant of the CEO was following up and known as me once more after I obtained the certificates to substantiate the identical.
You have already got the e-mail format of the corporate’s e-mail area. Send a well mannered mail to the CEO and see the way it goes forward.
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