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The 2022 Global Outsourcing 100 acknowledges the world’s finest outsourcing service suppliers and advisors. This listing is predicated on functions acquired; judging is predicated on a rigorous scoring methodology that features an unbiased evaluation by an unbiased panel of IAOP buyer members with intensive expertise in choosing outsourcing service suppliers and advisors for their organizations.
“True collaboration is essential to any successful partnership,” stated Debi Hamill, IAOP CEO. “We see this every year in our Global Outsourcing 100 applicants contributing their success to strategic partnerships. For that, IAOP is thrilled to congratulate Miratech as a recipient of the 2022 Excellence in Strategic Partnerships Recognition.”
A strategic partnership solid over 20 years in the past
Miratech first engaged with Genesys in 2000, as an outsourced engineering providers supplier with intensive contact middle expertise. Miratech was introduced on to assist speed up the event of their merchandise and time to market. The partnership has been a aggressive differentiator for Genesys – it has expanded during the last 20 years to incorporate assist on a number of merchandise and even delivering buyer care, in addition to implementation and configuration providers to raised assist the Genesys skilled providers group. Today, Miratech is without doubt one of the key Genesys companions with 300+ devoted engineers and consultants, supporting a number of the largest Genesys implementations globally.
Miratech is happy with the function it performs in enabling Genesys to be constantly named to the Gartner magic quadrant over time and particularly happy with their placement in the most recent contact middle as service, which illustrates their unmatched capacity to execute. Gartner August 2021 Magic Quadrant for Contact Center as a Service.
“Having forged a strategic partnership with Miratech dating back to 2000, Miratech first began to develop and build core elements of the Genesys PureEngage platform. Miratech has enabled Genesys to drive accelerated innovation and help lead the CX and digital adoption era over the past 20 years as a Gartner-validated leader. Genesys’ products have been evolving to enable our customers’ most sophisticated needs to deliver outstanding customer experiences and stay ahead of the competition; much of which has been driven and delivered by Miratech’ s engineering, development, and delivery expertise,” commented Ken Archer, Global Channel Chief and Head of Worldwide Channel Sales at Genesys.
“We are honored to be recognized for our strategic partnership with Genesys,” stated Matthew Ainsworth, Miratech CRO. “This partnership has been evolving over the last 20 years – by working closely together, we have been able to create an unmatched technology platform, backed by innovative support and transformational services that deliver exceptional value to Genesys customers every step of the way.”
The remaining listing of acknowledged organizations is offered at www.IAOP.org.
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Tel: +1 212.858.7600, e mail: advertising and [email protected]
About Miratech
Miratech helps visionaries to alter the world. We are a worldwide IT providers and consulting firm that brings collectively world enterprise innovation and start-up innovation. Today we assist digital transformation for the most important enterprises on the planet. By partnering with each massive and small gamers, we keep at the forefront of know-how, stay nimble at the same time as a worldwide chief, and create know-how that helps our purchasers additional improve their business. Our tradition of Relentless Performance permits over 99% of Miratech’s engagements to succeed by assembly or exceeding scope, schedule, and/or price range aims since our inception in 1989.
About Genesys
Every yr, Genesys® orchestrates billions of outstanding buyer experiences for organizations in over 100 nations. Through the ability of the cloud and AI, our know-how connects each buyer second throughout advertising and marketing, gross sales, and service on any channel, whereas additionally enhancing worker experiences. Genesys pioneered Experience as a Service℠ so organizations of any dimension can present true personalization at scale, work together with empathy, and foster buyer belief and loyalty.
About IAOP
IAOP is the worldwide affiliation that brings clients, suppliers, and advisors collectively in a collaborative, knowledge-based atmosphere to advertise skilled and organizational growth, recognition, certification, and excellence in enhancing business service fashions and outcomes. Our members and associates worldwide are digging deep at IAOP conferences, studying at IAOP chapter conferences, getting skilled and licensed at IAOP programs and workshops, and connecting by IAOP social media, all with one aim: higher business outcomes. Whether you’re a buyer, supplier, or advisor, new to collaborative business fashions like outsourcing, or an skilled skilled, IAOP connects you and your group to our rising world group and the sources you’ll want to get the outcomes your organization deserves and calls for. Visit www.IAOP.org.
Maryna Narozhniak
Miratech Group
+1 212-858-7600
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