Frost & Sullivan Recognizes IntelePeer for its Commitment to Innovation and Creativity

Low- and no-code Marketplace functions supply consumable, simply repeatable, and simply sellable options that eradicate lengthy growth cycles

SAN ANTONIO, Sept. 13, 2022 /PRNewswire/ — Frost & Sullivan assessed the North American programmable communications business and, primarily based on its findings, acknowledges IntelePeer with the 2022 North American Technology Innovation Leadership Award for its programmable communications options. A number one communications platform-as-a-service (CPaaS) supplier, IntelePeer addresses the precise wants of business clients, differentiating itself by offering low- and no-code core software programming interface (API)-based communications options through the IntelePeer Marketplace.

Get entry to extra particulars on IntelePeer’s awards web page right here.

Marketplace offers each direct clients and channel companions with a brand new means to eat IntelePeer’s CPaaS options. Marketplace initially launched with a collection of no-code apps, together with Smart Routing, Smart IVR (interactive voice response), and Auto Response, that characteristic graphical interfaces permitting IT workers and even line-of-business leaders to quickly deploy and simply handle. Since then, Marketplace has grown to embody a collection of low-code functions that want minimal effort to be utilized. These functions embody:

• Payment Processing: Customers can securely make a fee over the cellphone.
• Business Continuity Planning: Provides an automatic system that may ship proactive notifications when sudden occasions shut down firm operations.
• Multi-factor Authentication: Adds an additional layer of safety on prime of your username and password by enabling two-factor authentication (2FA).
• Appointment Reminder: Sends automated appointment reminders through SMS to clients.
• Cloud Queuing: An app for contact facilities that may handle inbound visitors, together with unplanned surges, add incremental name queueing capability, and present insights into name analytics.

“By moving a suite of communications-focused products out of its Managed Solutions team, IntelePeer has made the most commonly requested solutions consumable, effortlessly repeatable, and easily sellable all while eliminating long development cycles and increasing time to value for the end user. The company launched Marketplace as a technology adoption avenue that enhances the stage-gate process for making new, standalone applications available to its customer base,” stated Michael Brandenburg, Frost & Sullivan Senior Industry Analyst.

IntelePeer Managed Solutions creates tailor-made options for clients that lack the time, workers, or assets to deal with their very own coding and packages its most incessantly requested initiatives as standalone functions obtainable on Marketplace. In addition, customers can unhook, or detach, particular segments from an software and use IntelePeer SmartFlows, a drag and drop communications workflow builder, to simply customise a workflow for a selected business want. The firm provides appreciable worth to companies that want tactical options to tackle gaps of their current communications infrastructure however lack the event assets to begin from scratch.

Brandenburg additional said that “IntelePeer has long been spearheading the effort to democratize programmable communications by enabling line-of-business leaders to capitalize on what CPaaS can offer through the Marketplace. Businesses can leverage no-code applications to digitize workflows and improve customer engagement, backing the provider’s robust platform and network.”

Each yr, Frost & Sullivan presents this award to the corporate that has developed a product with modern options and performance that’s gaining speedy acceptance out there. The award acknowledges the standard of the answer and the client worth enhancements it allows.

Frost & Sullivan Best Practices Awards acknowledge firms in numerous regional and world markets for demonstrating excellent achievement and superior efficiency in management, technological innovation, customer support, and strategic product growth. Industry analysts examine market individuals and measure efficiency by way of in-depth interviews, analyses, and in depth secondary analysis to establish greatest practices within the business.

For six many years, Frost & Sullivan has been world-renowned for its position in serving to buyers, company leaders, and governments navigate financial modifications and establish disruptive applied sciences, Mega Trends, new business fashions, and firms to motion, leading to a steady movement of progress alternatives to drive future success. Contact us: Start the dialogue.

Contact:

Kristen Moore

P: 1.832.341.8984

E: [email protected]

About IntelePeer

IntelePeer helps firms higher have interaction their clients by creating fashionable buyer experiences from the cloud that increase current communication options… in minutes. Its platform is a workflow communications engine that gives administration for voice automation, messaging, AI, analytics, and the instruments to assist companies tailor their buyer engagement with out requiring developer assets. IntelePeer offers its purchasers with immediately obtainable pre-built options and workflow-based constructing instruments to infinitely customise their interplay and wealthy APIs for extra custom-made experiences, all constructed on its CPaaS platform. IntelePeer’s easy-to-use and intuitive no-code templates, low-code, co-creation, and turn-key communication choices lead to speedy time to worth for its clients, no matter their technical expertise. For extra info, go to: www.IntelePeer.com

Media Contact:

Valerie Christopherson or Lora Wilson

Global Results Comms (GRC)

+1 949 608 0276

[email protected]

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