Customer engagement platform Exotel has received a pan-India digital community operator (VNO) licence from the Department of Telecommunications (DoT) to offer cloud communication solutions to enterprises. The licence will allow Exotel to supply cloud communication companies with regulatory compliance and faucet newer markets throughout the nation.
“The grant of a pan-India VNO Access licence is a significant milestone for us. It takes us one step closer to our objective of building the future of customer experience in India, and helping our customers to empower their employees to work from anywhere,” mentioned Ishwar Sridharan, co-founder and COO of the corporate.
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The Bengaluru-based firm offers a whole communication suite for firms, together with digital name centre solutions utilizing telecom community and web, pushing apart the necessity for conventional techniques like personal phone community or Electronic Private Automatic Branch Exchange (EPABX) utilized by the businesses to handle consumer calls.
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“This licence will further cement Exotel as a one-stop-shop for all customer engagement solutions, with the added advantage of providing seamless connectivity to WFA (work from anywhere) agents and reducing cost for businesses,” Sridharan mentioned. Exotel is at the moment current in 13 cities throughout the nation and a digital community licence will be capable of offer regulatory compliant communication solutions to all circles. As per the present cloud communication solutions, some firms present companies similar to name administration utilizing each digital community in addition to conventional public-switched phone community which isn’t beneath allowed as per the rules.
“An enterprise would always want to take regulatory compliant solutions as they have responsibility towards the industry and other stakeholders,” Sridharan mentioned, including that now firms outdoors Bengaluru may take companies from Exotel by simple KYC necessities.
In February, the corporate received a digital community operator license for Karnataka circle. Among key set off factors for progress, Exotel is banking on the shift from totally different industries to cloud community. According to Sridharan, sectors similar to BFSI (banking, monetary companies, and insurance) are the sooner adopters of cloud communication and different solutions, which places cloud communication trade in a profitable zone.
Currently, the corporate earns 25% of the income from worldwide operations and in subsequent few years it goals to extend the contribution to about 40-45%. On the again of robust progress prospects, Exotel is targetting to give you its preliminary public providing (IPO) in subsequent 4 years. The firm counts Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, amongst others as its prospects.
