MISSISSAUGA, Ontario, Feb. 02, 2022 (GLOBE NEWSWIRE) — Today, Compass Group Canada, one of many nation’s largest foodservice and assist service suppliers, and Foodback, a Norwegian primarily based food-tech software program firm, introduced an unique partnership to launch Foodback’s buyer expertise and suggestions device throughout Compass Group’s Canadian operations. Foodback’s versatile and easy-to-implement suggestions resolution launched final week in over 15 models throughout Compass Group Canada, together with colleges, hospitals, and manufacturing amenities, as a simplified and real-time technique to listen to from company and obtain actionable insights from day one.
The Foodback software program is within the preliminary pilot section throughout Canada, with the purpose of onboarding near 100 extra places by September 2022. Foodback’s science primarily based, 20-second, on-the-spot survey is a welcomed addition to Compass Group Canada’s buyer journey, as each alternative to listen to from company instantly is crucial in offering world-class service.
“We are thrilled to begin our exclusive Canadian partnership with the Foodback team,” mentioned Michael Hachey, chief innovation officer at Compass Group Canada. “Providing our customers with an easy-to-access and use method to share their experience in our dining areas is crucial to our growth. We want to make sure our guests leave happy and satisfied with their interaction – this partnership will help deliver critical insights as we further revolutionize the customer experience.”
Understanding that customers at this time would not have time for overly in-depth surveys that require private clarifying questions, Foodback has launched a contemporary, easy and most essential of all, fast technique of suggestions. Leveraging the resurgence of QR codes, Foodback provides distinctive hyperlinks that talk on to the location company are visiting and provides instant insights to assist management determine key areas of alternative for enhancements. Additionally, company can take part briefly video games publish survey with the chance to win prizes, additional encouraging participation and delighting company with rewards for his or her suggestions.
“Compass Group Canada continues to illustrate their innovative approach to guest experiences with the addition of Foodback to their toolbox. We are excited to partner with them as they roll out Foodback to venues across the country and utilize the full power of Foodback’s insights to understand and improve the drivers of good and bad guest experiences,” mentioned Derek Greenberg, senior vp of gross sales in North America at Foodback.
The partnership between Compass Group Canada and Foodback builds on the corporate’s expertise with US-based sports activities and leisure foodservice supplier, Levy, a division of Compass Group and Compass Group Norway. This unique Canadian partnership brings collectively a mutual want to continuously innovate the visitor expertise and reward company for offering extremely priceless suggestions on companies offered.
About Compass Group Canada
Compass Group Canada is Canada’s main foodservice and assist companies supplier with over 20,000 associates working in additional than 2,200 places all through the nation. The firm focuses on offering foodservices and assist companies throughout core sectors together with main sports activities and leisure venues, government eating rooms and cafes, colleges, universities, seniors’ residences, and hospitals in addition to distant camps and offshore oil rigs.
Compass Group Canada has been acknowledged as one among Canada’s Most Admired Corporate Cultures in 2021, an award recognizing best-in-class Canadian organizations for having cultures that assist improve efficiency and aggressive benefit, in addition to a Great Place to Work®, in 2022, 2021, 2020, and 2019, as a Best Workplaces™ in Retail and Hospitality in 2021 and 2020 and as a GTA Top Employer in 2021. To be taught extra, go to www.compass-canada.com
About Foodback
Founded in 2013, Foodback’s world-leading visitor suggestions & perception resolution for eating places is altering how visitor experiences are managed. Their purpose is to unlock actionable perception and determine hidden business alternatives for eating places and meals retailers, in order that they’ll make data-driven choices and construct significant buyer relationships.
Foodback permits clear and data-driven decision-making, boosting your complete group. To be taught extra, go to www.foodback.com.
Media Contact for Compass Group Canada
Courtney Gardner
Sr. Manager, Corporate Communications, Compass Group Canada
647-633-5420
Media Contact for Foodback
Kristyn Dørr
Head of Marketing
[email protected]
(+47) 415 90 509
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