New Delhi. In a recent case, a State Bank of India (SBI) customer named Neeraj Punia complained that his savings account was debited for insurance without his consent. This incident is part of a larger trend where bank customers are experiencing unauthorized deductions from their savings accounts.
Punia took to social media to express his frustration, stating, “I have not given permission or signed any form, yet my account has been debited for insurance. How can you debit any account without the customer’s permission?”
In response to Punia’s tweet, SBI clarified that choosing insurance or any other investment is completely optional. They emphasized that customer consent is vital, and no transactions are made in a customer’s account without their permission. SBI also highlighted that insurance or investment is not mandatory to avail any of their services.
If you have experienced a similar issue and want to file a complaint, SBI provides a platform to report cases of mis-selling of insurance policies. Visit https://crcf.sbi.co.in/ccf and register your complaint under General Banking >> Operation of Accounts >> Disputed Debit/Credit Transaction in Personal Segment/Individual Customer. Provide a brief description of the problem in the last column.
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Remember: Insurance is optional, and it is important to stay informed and give consent before any deductions are made from your account.
Tags: Insurance, State Bank of India
FIRST PUBLISHED: September 03, 2023, 22:01 IST
