Ameyo, An Exotel Company, and WhatsApp launch series Of Events for CX Leaders in India

BENGALURU, India, Sept. 9, 2022 /PRNewswire/ — Ameyo, an Exotel firm, in partnership with WhatsApp is ready to host a series of occasions for CX Leaders to showcase how companies can drive the way forward for their buyer engagement with WhatsApp Business Platform. The classes titled ‘CX Master Summit’ intention to assemble CX leaders from manufacturers throughout industries for a essential dialogue on the newest tendencies and methods for delivering unmatched buyer experiences as clients are more and more resorting to digital channels to navigate by way of their lives.

With a consumer base of greater than 2 billion throughout the globe, WhatsApp is among the most used immediate messaging platforms immediately. WhatsApp Business Platform is an enterprise answer that enables companies to speak with new and current clients on WhatsApp in a easy, safe and dependable approach.

Connecting with clients on their most well-liked communication channel to supply wonderful customer support is essential to constructing a model’s fame and loyalty / buyer stickiness and long run success. According to an {industry} survey, 75% of consumers are keen to spend extra to purchase from companies that give them a very good buyer expertise. WhatsApp is a channel that buyers choose to make use of over electronic mail and reside chat.

Ameyo’s ‘CX Master Summit’ classes will focus on how WhatsApp Business Platform could be leveraged to supply a sophisticated expertise to clients utilizing WhatsApp. The series contains occasions at three places. After efficiently finishing the occasion in Bangalore (August 26^th) and Delhi (September 1^st), the subsequent occasion is slated for September 22^nd in Mumbai. More particulars accessible  right here.

“Customers today expect to communicate with businesses the way they communicate with their friends. With enhanced capabilities of WhatsApp, and AI–powered Customer Engagement Platform, Ameyo is providing ease of customer experience to various business verticals like Healthcare, Insurance, Travel, BPO, Telecommunication, E-Commerce, and Education. We have already observed an uptake in a variety of use cases like Support and Enquiry and we believe this channel can increase conversion / speed of response and reduce the cost of engagement for businesses,” mentioned Sachin Bhatia, Co-Founder, Chief Growth Officer, Exotel.

About Ameyo

Ameyo is an Omnichannel buyer engagement platform that helps companies streamline their customer support, buyer help, and assortment processes. Ameyo’s strong platform is obtainable for on-cloud and on-premise implementation with non-public, public, in addition to hybrid cases. It has pre-built integrations with all main industry-grade CRMs. Ameyo gives sturdy omnichannel capabilities of Voice, IVR, ACD, dialers, electronic mail, chat and social media comparable to WhatsApp, Instagram, Google Playstore, Twitter, and Facebook added with Channel Addition Framework.

For extra data please go to: www.ameyo.com

About Exotel

Exotel is the rising market’s main full stack buyer engagement platform and business-focused digital telecom operator. Incorporated in 2011, Exotel’s world-class cloud-based product suite powers 50 million engagements every day for over 6000 firms in India, SE Asia, the Middle East, and Africa. Today, a number of the fastest-growing firms in the rising markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, and so forth.,) handle their buyer engagement with Exotel’s omnichannel contact centre, a collection of communication APIs and conversational AI platform over the cloud. They’re a $100 million Series D funded firm with $50 million in ARR.

Exotel and Ameyo introduced a merger in Jun 2021, creating the most important buyer engagement cloud platform in the rising markets, with a presence in 60 international locations.

For extra data, please go to https://exotel.com

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