Bengaluru, Karnataka, India:
Alorica Inc., a trusted world chief in next-generation buyer expertise (CX) options, right this moment introduced the hiring of Sanjay Ponnappa as Regional President overseeing its India operations efficient instantly. Ponnappa, who brings a confirmed trade observe report of digital CX success, will give attention to elevating Alorica’s service supply from India to help shoppers and prospects worldwide.
Ponnappa will handle Alorica’s quickly increasing India operations, which has grown to greater than 3,000 staff throughout websites in Bengaluru and Mohali as effectively as these working from house within the area. Alorica India offers companies throughout all the buyer lifecycle together with buyer care, tech help, income era, content material administration & moderation. Its Bengaluru website can be the house to the corporate’s world Digital Business Center—a know-how hub and innovation lab that focuses solely on digital transformation together with analytics and course of re-engineering. Through the DBC, Alorica develops, exams and deploys digital CX options, such as automation, AI, omnichannel and extra.
“Adding Sanjay to the executive leadership team at this point of Alorica India’s trajectory aligns well with our plans for massive growth in the country,” stated Alorica’s Chief Operating Officer Bong Borja. “Our operations in India presents great alternatives for scalability, digital and AI-based solutioning and price effectivity for shoppers wherever on this planet. At the identical time, we take nice satisfaction within the award-winning tradition we now have in place for our staff’ skilled improvement, satisfaction and engagement. With Sanjay’s operational background, robust management and localized experience, I’ve confidence that our groups within the area will execute and thrive.”
Ponnappa brings greater than 29 years of expertise to the Alorica crew, together with 20 years in business course of administration, program supply and robotic automation deployment. In his earlier roles, he has been liable for operations spanning voice, non-voice and back-office help for 10,000+ staff in India, Philippines and the United Kingdom. His experience ranges from profitable new business; enhancing efficiency, NPS & profitability; enhancing the worker life cycle; and upskilling expertise to seize digital transformation alternatives.
To study extra about Alorica India and the various job alternatives obtainable, go to: https://www.alorica.com/careers/india
About Alorica
Alorica creates insanely nice digital buyer experiences at scale. Our crew of 100,000 solutionists, technologists and operators companion with world manufacturers and disruptive innovators to ship digitally-charged; tailor-made interactions prospects crave. With a observe report of creating long-term loyalty, Alorica brings actionable insights, confirmed processes and CX management to rework shoppers’ business wants, whether or not they’re centered on digital optimization, buyer engagement or market growth. Through strategic partnerships with best-in-breed know-how, we design, combine and optimize digital options personalised to succeed in shoppers’ most desired outcomes now and for the longer term. Alorica drives CX innovation for the perfect shoppers across the globe from its award-winning operations in 18 nations worldwide. To study extra, go to www.alorica.com.
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