Accenture Named a Leader in ServiceNow Services by Analyst Firm Everest Group

Accenture Named a Leader in ServiceNow Services by Analyst Firm Everest Group

 

Accenture positioned as a Leader in each Market Impact and Vision & Capabilities

 
NEW YORK; Sept. 12, 2022 – Accenture (NYSE: ACN) has been named a Leader in Everest Group’s report, “PEAK Matrix® for ServiceNow Services 2022.” This is the second consecutive yr that Accenture has been named a Leader in this report.
 

The report used Everest Group’s PEAK Matrix framework to evaluate 25 established ServiceNow service suppliers. Accenture is positioned as Leader in each the Market Impact and Vision & Capabilities classes. The report qualifies that Leaders, “have invested heavily in solutions that expedite time to market” and that “buyers attest to their domain and technical expertise.”

 
The report highlights a number of strengths distinctive to Accenture, together with:

• Accenture has one of many highest numbers of ServiceNow-certified expertise and its complete workforce of ServiceNow-ready professionals is increased than its friends
• It has invested closely in constructing frameworks and accelerators, similar to Telco, ACP4Gov, ASIM and Continuum Control Plane, which expedite time to market
• Clients have highlighted Accenture’s capabilities in Customer Service Management and UX Design as one in every of its key strengths

“Accenture continues to differentiate itself as a leading provider of ServiceNow Services across all solutions and industries, helping our clients thrive in the cloud continuum, reimagine service and modernize work,” stated Dave Kanter, senior managing director and Global Lead, Accenture ServiceNow Business Group. “We believe that our position in this year’s report is a testimony to the strength of our joint Accenture ServiceNow Business Group, the deep expertise of our people and our platform-led approach to reimagine workflows and experiences.”
 
“Enterprises are deriving higher business value by reimagining processes and integrating ServiceNow with existing enterprise applications,” said Abhishek Mundra, Practice Director, Everest Group. “Accenture has invested in building a robust suite of IP tools and industry-specific solutions for ServiceNow. The company has also expanded its capabilities in non-ITSM areas such as CSM and UX design, which is highly valued by its clients.”
 
In addition, the report notes that Accenture has gained a number of ServiceNow world and regional associate awards, which “attest to its deep industry knowledge, digital transformation initiatives, and global delivery capabilities.” Accenture has been acknowledged with ServiceNow Partner of the Year awards throughout a number of product traces, together with Creator Workflows, Customer Workflows, Employee Workflows and IT Workflows. Accenture and ServiceNow additionally launched a joint business group in 2020, to assist shoppers remodel the best way they work.
 
Everest Group’s evaluation relies on its annual Request for Information course of for the calendar yr 2022, interactions with main ServiceNow service suppliers, consumer reference checks and ongoing evaluation of the Enterprise Platform Services market.  An excerpt of this report will be considered right here.
 
About Accenture
Accenture is a world skilled companies firm with main capabilities in digital, cloud and safety. Combining unmatched expertise and specialised abilities throughout greater than 40 industries, we provide Strategy and Consulting, Technology and Operations companies an Accenture Song—all powered by the world’s largest community of Advanced Technology and Intelligent Operations facilities. Our 710,000 folks ship on the promise of know-how and human ingenuity each day, serving shoppers in greater than 120 international locations. We embrace the ability of change to create worth and shared success for our shoppers, folks, shareholders, companions and communities. Visit us at accenture.com.
 

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Contact:

 

Julie Bennink

Accenture

+1 312 693 7301

[email protected]

 

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