Paytm Payments Bank leads the fight against phishing and fraudsters


India’s largest and only profitable payments bank Paytm Payments Bank (PPB) is leading the fight against the online fraudsters damaging the digital payments ecosystem in the country. In a series of meetings with officials from the Telecom Regulatory Authority of India (TRAI), the Ministry of Home Affairs (MHA) and CERT-in; PPB charted out and explained the various phishing and fraudulent mobile phone SMS and call scams affecting digital payments users. In its discussions with the authorities, the company has made it clear that these frauds erode the trust of millions of Indians. Banks like Paytm Payments Bank can identify the phone numbers of these fraudsters, future frauds and scams can be prevented with proactive involvement of law enforcement, regulators and all telecom operators in the country.

PPB has submitted a comprehensive list of 3,500 phone numbers to TRAI, MHA, and CERT-in, which have been actively involved in SMS and call scams. To further ensure the security of digital payments users, PPB has filed an FIR against these criminals with Cyber Cell for an immediate action to stop this scam. The payments bank in its conversations with the authorities has emphasized the need for timely and effective legal action to end this menace with the involvement and support of telecom operators.

Satish Gupta, MD & CEO – Paytm Payments Bank said, “Fighting cyber fraud requires the concentrated effort of everyone in the ecosystem including financial institutions, telcos, police machinery as well as the government. We are extremely happy to see the proactiveness shown by TRAI and MHA in this regard. They have been supporting us in our endeavours to give millions of Indians a safe digital payments experience. We are committed to ensuring that we block as many fraudsters and will continue to enhance our app security so that there’s no stone left unturned towards safe digital payments experience.”