New Delhi: In a bid to improve customer experience in the world’s second largest mobile market, Telecom Regulatory Authority of India (Trai) is planning to start consultation on quality benchmark for voice and data services in a fortnight.
According to officials, the regulator’s efforts to address the quality of service (QoS) norms is likely to come in the form of a consultation paper that would address both voice and data aspects.
The Trai in its frequent call drop test found most operators fail to meet service quality benchmark.
At present, the tolerance limit for call drops is 2% which means 98% calls made on a network in a quarter should be completed and not get disconnected automatically.
Telecom operators have contested the tests and said they are compliant to benchmark at overall circle level and that Trai’s test does not give correct picture of their network performance. Though the officials did not disclose further details, Trai chairman R.S. Sharma had earlier said the regulator will look at monitoring network performance at tower level for which a system is in the works.
With regard to data services, Trai had, earlier this month, launched an application to help consumers check real-time Internet speed on their handsets and report the same to the regulator.
Trai will leverage the data collected from subscribers to fix new QoS norms for data services.
Trai, while launching the application, had said telecom operators claim they cannot guarantee minimum speed as ‘law of physics’ does not allow them to do so.
In 2014, Trai had issued norms under which it asked the operators to indicate minimum download speed that can be provided to consumers.