New Delhi: Indian revenue authorities will work towards improving taxpayer services, increasing the tax base, checking tax evasion, reducing litigation and digitizing processes, revenue secretary Hasmukh Adhia said on Friday, at the conclusion of the two-day Rajasva Gyan Sangam.
Both arms of the tax department took a number of decisions over the last two days to achieve these objectives. A look at some of the key takeaways from the Gyan Sangam:
Central Board of Direct Taxes
Publicizing the two schemes—the income declaration scheme and the direct tax dispute resolution scheme—through outreach by tax department officials in all towns to ensure a good response. A website will be launched to monitor the efforts made by the taxmen to increase the popularity of these schemes.
Launching a pilot in Delhi of the comprehensive grievance redressal scheme—E-Nivaran—wherein all the various grievance redressal systems will be integrated.
Using non-intrusive methods to check tax evasion including further expanding the non-filers management system and mining more data of bank deposits and credit cards obtained from annual information reports filed by banks. So far, 1 crore pieces of information have been received through this route and 50 lakh taxpayers added.
Expand the paperless assessment scheme to 2 more cities of Hyderabad and Kolkata, taking the total number of cities to 7 where face-to-face interactions of taxpayer and taxmen are kept to a minimum.
Addressing infrastructure problems faced by the income tax department by utilizing 57 vacant pieces of land owned by the department for residential and office purposes.
Central Board of Excise and Customs
Preparedness to move towards a goods and services tax (GST) regime and setting up of the information technology infrastructure. Training officers at both the centre and the states to help in a smooth transition towards GST.
Steps to augment revenues and meet enhanced revenue targets for this fiscal and plug revenue leakages in some sectors.
Steps to reduce disputes including effective steps for dispute resolution and a uniform standard operating procedure to be followed by revenue officers.
Improving the facilitation levels through the single window launched on 1 April by adding more details about other departments’ requirements like Food Safety and Standards Authority of India.
A FICCI and KPMG survey initiated by CBEC showed that taxpayer satisfaction was at 72%, an improvement from last year though highlighting a number of areas where there could be further improvement.