India May 30, 2018 — Zendesk, Inc. (NYSE: ZEN) announced today that for the third year in a row, Gartner Inc. has named the company a Leader in the Magic Quadrant for the CRM Customer Engagement Center.
With one of the fastest-growing customer bases of any vendor, Zendesk believes it was recognized for its overall value proposition, ease of set-up, usability, API integration and rapid adoption.
According to the report, “Customers are demanding consistency of treatment when self-
service escalates to assisted service. In turn, application leaders will demand that vendors provide channel synchronization, better use of AI, team collaboration, contextual
knowledge and event-centric treatment.”
“Companies looking to the future understand the increasing importance of designing seamless customer experiences,” said Adrian McDermott, President of Products at Zendesk. “We feel that our placement in the Gartner Magic Quadrant is a reflection of the growing number of organizations that are investing in flexible, scalable software to deliver on this promise.”
Gartner, “Magic Quadrant for the CRM Customer Engagement Center,” Michael Moaz, Brian Manusama, 16 May 2018.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designations. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research including any warranties of merchantability or fitness for a particular purpose.