HDFC ERGO Receives the “Best Customer Experience” Award in Financial Sector


Mumbai, Maharashtra, India
HDFC ERGO General Insurance Company, one of India’s key private sector non-life insurance companies, has received the prestigious “Best Customer Experience of the Year” Award. The award was handed out for the Non-Banking (General Insurance) category at the Ninth Loyalty Awards & Customer Experience Awards organized by KamiKaze B2B Media.

HDFC ERGO’s Customer Service team was chosen as the winner amongst some of the very prominent financial services brands of the country. The award recognizes the efforts undertaken by the company in areas of Customer Service and Customer Experience which aims to improve Customer Relationships and strives for Customer Delight with empathy.

Speaking on the occasion, Mr. Mukesh Kumar, Executive Director of HDFC ERGO General Insurance said, “It’s an honor to receive the “Best Customer Experience” Award. This recognition will further motivate us to continue ensuring uninterrupted delight to our customers. HDFC ERGO has a focused customer centric approach in its service offerings. We believe in providing superior service to all our customers and continuously explore options to deliver improved and convenient services.”

KamiKaze’s Customer Experience Awards are the outcome of a combination of consumer research by a leading research partner and through face-to-face meetings or over the phone with the jury. HDFC ERGO showcased a number of Intelligent Process Automation developed within the Customer Experience Management and other functions to provide a convenient and seamless customer experience along with substantial RoI delivered. Kamikaze Loyalty Awards and Customer Experience Awards celebrate best practices in delivering outstanding customer experience across a broad range of industries and categories in the country. Apart from providing leading brands with recognition for their hard work, the awards aim to support organizations by promoting continuous learning and innovation.


HDFC ERGO offers a complete range of general insurance products ranging from Motor, Health, Travel, Home and Personal Accident in the retail space and customized products like Property, Marine and Liability Insurance in the corporate space. HDFC ERGO is expanding its network across the country and is today present in 108 branches spread across 91 cities with an employee base of over 2000 professionals. The Company also has a wide distribution network comprising of brokers, retail and corporate agents, bancassurance besides its own direct sales force.